Search results for: 'sector'

The scope of the addressable market for this study is the water and wastewater utilities sector (including council-run water and wastewater operations). This excludes water and wastewater assets operated in-house by commercial and industrial enterprises for their own use. Segments included in scope are hardware, software, onsite communications, and...

With climate change having a significant impact worldwide, decarbonization, decentralization, and digitalization are the three main 'Ds' transforming the power sector today. Reports published by many government agencies have forecast the growing penetration of distributed and renewable energy technologies in the overall power market. The main obje...

07 May 2021  |  Asia Pacific  |  Market Research

Customer Experience Management Study—Malaysian Telecommunications Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints. In this study, Frost & Sullivan examines customer experience in the telecommunications sector in Malaysia, with a focus on the critical factors that influence customer behavior through...

07 May 2021  |  Asia Pacific  |  Customer Research

Customer Experience Management Study—Malaysian Banking Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across any and all functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retai...

Transforming from traditional farming techniques to adopting precision agriculture solutions requires substantial capital investment. This investment decreases on a year-over-year basis and at the same time, the savings per unit of production increases exponentially. Farmers adapting to modern agriculture techniques have been able to carry out farm...

While the level of interest in the Internet of Things (IoT) has been on the rise among enterprises on a global scale in the transport and logistics sector, many of them face challenges in defining use cases that enable them to generate new sources of revenue. There is a need to gain new capabilities in terms of domain expertise and technical know-h...

Australia has witnessed unprecedented extreme weather events of drought and flood. Climate change also plays a role in drought and flood severity and recurrence. With over 80% of its population living in and around urban hotspots, the country is one of the most urbanized worldwide. As such, water and wastewater (W&WW) utilities in Australia are und...

08 Apr 2021  |  Asia Pacific  |  Market Research

Transport & Logistics Sector to Fuel Thailand’s Connected Trucks Telematics Market

Understanding Fleet Operators’ Perceptions, Switching Behaviour, and Willingness to Pay Unlocks Future Growth Potential

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The telematics market in Thailand has evolved over the years and gained a lot of momentum. After an increase in the number of road accidents and lives lost in commercial vehicle accidents, Thailands government enacted strict regulations for safety and operation that include telematics system installation on trucks and tractor-trucks used for transp...

01 Mar 2021  |  Asia Pacific  |  Market Research

Transport & Logistics Sector to Fuel the Indonesian Connected Trucks Telematics Market

Understanding Fleet Operators’ Perceptions, Switching Behaviour, and Willingness to Pay Unlocks Future Growth Potential

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The commercial vehicle telematics market in Indonesia is growing at a slow rate due to the impact of the COVID-19 pandemic. Multiple telematics vendors populate this fragmented market, fighting to gain share. Although many customers are aware of the advances being made in telematics and fleet management systems, ambiguity persists among the user co...