Search results for: 'workplace experience fm'

Frost & Sullivan defines the facility management (FM) market revenue as end-user contracts in outsourced FM services and exclude in-house FM services and small FM. Outsourced FM that this study analyzed is termed as ‘FM market’. From now until 2027 will be the defining period for next-generation solutions in the FM market. As the market rebounds...

The global Facility Management (FM) market is going through a major transformation, driven by technology innovation, new business models, emerging value propositions, competitive disruption, and creative new service offerings. In many parts of the world, FM services are commoditising and there is a need for innovation and new value propositions if ...

The global facility management (FM) market suffered a significant shock due to the COVID-19 pandemic. However, the market is bouncing back, with future growth focused on technology and sustainability. The industry is undergoing a major transformation, driven by technology innovation, new business models, emerging value propositions, competitive dis...

26 Aug 2022  |  Global  |  Market Research

Conversational AI Landscape Expands Beyond Customer Experience

Future Growth Potential of Conversational AI Solutions

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Conversational AI solutions are the most common way of interacting with customers/employees. Integrating artificial intelligence (AI) enabled businesses to gain a newer level of customer/employee insights while enriching their experiences and managing business operations. Further, increasing demand for customized personal experiences encouraged con...

Organizations and individuals lease flexible workspaces for periods shorter than traditional business office leases, including month-to-month rolling rentals, 12–24-month contracts, or personally tailored arrangements to meet the tenant’s needs. Opportunities for flexible workspaces focus on property services and ICT solutions and services. The ...

16 Dec 2021  |  Global  |  Customer Research

Impact of Mobile Devices and Apps on Customer Experience (CX)

Customer Perspectives on Excelling in CX in a Mobile World

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With over 90% of customers using smart mobile apps as a customer experience (CX) channel, companies across industries must deliver excellent customer care on mobile devices. They must also ensure that mobile apps are part of their omnichannel strategy. This study gives insights to CX companies on mobile app usage. The pandemic has accelerated ...

03 Jul 2020  |  Global  |  Market Research

Growth Opportunities in the Global Facility Management Market, Forecast to 2025

Preparing Facility Management Participants for Success After a Pandemic

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The global Facility Management (FM) market is going through a major transformation driven by technology innovation, new business models, emerging value propositions, competitive disruption, and creative new service offerings. In many parts of the world, FM services are commoditising and there is a need for innovation and new value propositions if s...

Advancements in sensor technologies have facilitated the emergence of connected living. The development of sensors that detect multiple parameters enables the Internet of Things (IoT), which is communication between devices. However, sensors as a standalone device would not be able to play a vital role in the IoT space as only partial data would re...

This research service is part of Frost & Sullivan's Integrated Commerce Research Programme. It provides an original perspective on how artificial intelligence (AI) is making its way into the retail sector. Retail has entered a new era where eCommerce and technology bellwethers like Alibaba, Amazon, Apple, Baidu, Facebook, Google, Microsoft, and Ten...