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26 Aug 2022  |  Global  |  Market Research
Conversational AI Landscape Expands Beyond Customer Experience
Future Growth Potential of Conversational AI Solutions
Conversational AI solutions are the most common way of interacting with customers/employees. Integrating artificial intelligence (AI) enabled businesses to gain a newer level of customer/employee insights while enriching their experiences and managing business operations. Further, increasing demand for customized personal experiences encouraged con...
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07 Mar 2023  |  Global  |  Market Research
Conversational AI in Healthcare
The Utility of Chatbots and Voice AI Is Poised for Rapid Acceleration
The impact of the digital revolution continues to disrupt the healthcare industry. This includes evolving digital technological capabilities, new business models and marketing approaches, the healthcare consumerism trend, the changing regulatory environment, and competitive threats from new market entrants, such as digital-native companies—particul...
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31 May 2023  |  Global  |  Market Research
Artificial Intelligence Growth Opportunities
Advances in Generative, Multimodal, Conversational, and Edge AI Solutions to Offer New Monetization Avenues
Artificial intelligence (AI) uses algorithms and large data sets to find underlying relationships and drive improved business outcomes. While still a nascent technology, AI is experiencing increased implementation and adoption across industries to innovate business models, drive operational efficiencies, and create strategic differentiation. Global...
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01 Mar 2022  |  Global  |  Market Research
Global Thermography Condition Monitoring Growth Opportunities
Future Growth Potential of Thermography Monitoring in Identifying Hidden Anomalies
Thermography is used for predictive condition maintenance and energy conservation in a majority of the substantial applications within the petrochemical, steel, process, and semiconductor industries. This technique is a non-destructive, non-contact method that can be used for a wide range of high-temperature applications, such as maintenance of ele...
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03 Feb 2021  |  Europe  |  Market Research
AI-powered Chatbots Boosting the European CX Management Market, 2020
Chatbots Enhance the Customer Experience and Give Businesses Extraordinary Scaling Opportunities
The chatbots market is one of the fastest-growing in the ICT industry. There are several effective uses for chatbots. Businesses are applying them, in particular, to enhance their customer services and improve customer experience (CX). Chatbots are deployed across different channels, including web chat, SMS, social media, mobile chat apps, among ot...
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26 Nov 2021  |  Global  |  Market Research
Global Commercial Air Travel Growth Opportunities
Strategic Partnering Among Airlines and Digitalization at Airports will Prove Critical in Maintaining Costs During Recovery from COVID-19’s Impact
Airlines and airports faced a sudden decline in passenger traffic, of high magnitudes. This disrupted the operational cash flow leading to severe liquidity crunch. Airlines & airports had to furlough employees, reduce operations correspondingly, and rely on state aid to ensure financial sustainability during peak periods of the pandemic (2020). Int...
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28 Sep 2021  |  North America  |  Tracker
North American Contact Center Buyers Guide, 2021
Digital Transformation and Artificial Intelligence are Growth Opportunities that Spur a More Human Approach to Customer Care
New analysis from Frost & Sullivan's Information & Communication Technologies program presents some of the trends that Frost & Sullivan believes will shape, grow, and influence customer contact and the customer experience in the next few years, and includes insights for selected industries, business models, and technology areas, including: • ...
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24 Apr 2023  |  Global  |  Market Research
Global Growth Opportunities for Telecommunications Service Providers in Artificial Intelligence (AI)
AI Enables Enhanced Business Operations, Data Monetization, and Service Customization to Support Growth
In this report, Frost & Sullivan examines the role of AI in the telecommunications services industry. Due to declining revenue from core telecom services, telecommunications service providers (telcos) are broadening their operations and leveraging AI to transform telecom services and create significant business value. We identify telcos using A...
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11 Aug 2021  |  Global  |  Market Research
AI in the Public Sector Growth Opportunities
AI is the Key Disruptive Technology that Will Drive the Future Growth of the Public Sector
This Frost & Sullivan research service examines the role artificial intelligence (AI) will play in the transformation of the public sector. As the public sector continues to evolve, governments have started adopting AI by implementing pilot projects in partnership with the private sector. Among the key public sector areas, defence and military has ...
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25 Feb 2020  |  North America  |  Market Research
Artificial Intelligence in Enterprise Communications and Collaboration, Global, 2019
Assisted and Augmented Intelligence is Making Greater Headway in Workplaces
This research study focuses on how AI is making inroads into the enterprise communications and collaboration arena. Subsequent to the dynamic technology shifts from on-premises enterprise communications to cloud-based communications services, the industry is further warming up to embrace AI and integrate it with multifarious communication channels...
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