Search results for: 'secure web gateway frost radar'

09 Feb 2021  |  Latin America  |  Frost Radar

Frost Radar™: Customer Experience Outsourcing Services Market in Latin America, 2020

A Benchmarking System to Spark Companies to Action—Innovation That Fuels New Deal Flow and Growth Pipelines

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Customer experience (CX) is becoming the primary factor impacting customer loyalty and the key differentiator deciding a business’ fate. Demand for outsourced CX services is growing steadily in today’s consumer-centric marketplace as customers demand more personalized, relevant, proactive, and engaging experiences. A superior end-to-end CX journey ...

19 May 2020  |  Global  |  Market Research

Post-Pandemic Growth Opportunity in the Global Security Industry

While Commercial and Passenger-centric Industries will see Steep Declines due to COVID-19, Opportunities in the Public Sector will

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COVID-19 has affected all industries across the globe. The security industry is no exception, and its spending, contracting processes, and business operations are being challenged by the pandemic. This research service discusses how security companies can maintain operations and serve customers throughout the crisis; it also analyzes how they will ...

12 Jun 2020  |  North America  |  Market Research

US Department of Homeland Security Spending Plan to 2024

An Assessment of the COVID-19 Impact on Agency Budgets

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Key Issues Addressed

The 2021 Department of Homeland Security (DHS) budget request was released in February 2020, and revealed a decrease from the 2020 enacted budget. However, the proposed budget remains in line with the current administration’s commitment to: • reinforce the US southern border, • build up cyber security defenses, • harden the US infrastructu...

Frost & Sullivan observed that 2022 was a mixed year for the APAC power and energy sector. While the region benefitted from ending COVID-19 restrictions and increased economic activity, Russia's invasion of Ukraine meant it faced new energy security challenges as commodity prices rose, particularly for liquified natural gas. This has increased the ...

31 Mar 2021  |  Global  |  Technology Research

Autonomous Mobile Robots: R&D Portfolio Assessment

Autonomous Mobile Robots are Finding Wide-range of Applications in Warehouse Management, Last-mile Delivery, Healthcare, Hospitality and Security

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The need for automation in logistics and warehouses is being driven by the increasing popularity of e-commerce which has experienced a further boost, same-day delivery demands, shortage of labor, and the time wasted by labor in travelling long distances and carrying out monotonous tasks and lastly the incapability to scale existing solutions such a...

03 Jun 2020  |  South Asia, Middle East & North Africa  |  Market Research

Transformation Trends in Dubai’s Logistics Industry, Forecast to 2023

Effect of Disruptive Trends on Dubai’s Transport and Logistics Industry

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Since the early 2000s, Dubai has made significant economic improvement with the help of its economic diversification initiatives. Dubai’s transportation and logistics industry has also changed notably with low logistical and operational costs and favorable government policies attracting investors from around the world, marking the region as a gatew...

People, processes and technologies have long been the key elements of a CRM strategy. A recent Frost & Sullivan study found that 99Percentage of businesses are now in some stage of digital transformation. The people piece is a great place to start. Customers and employees play probably the most important role in a company's success. Our research pr...

COVID-19 has hit us fast and furiously in 2020. A general lack of preparedness in customer care has revealed each industry’s weaknesses and vulnerabilities. Every vertical market has its own unique challenges, but the concerns that are universal for all of them include lack of bandwidth, secured networks, and reliability. In this volatile and unpre...

The global energy industry is going through an unprecedented transition period, and this change is bringing exciting new growth opportunities to the oil and gas (O&G) sector. However, the shift to a net-zero future for carbon emissions means many companies are also facing pricing, energy security, and industry disruption struggles. The energy indus...