Search results for: 'procurement outsourcing'

09 Feb 2021  |  Latin America  |  Frost Radar

Frost Radar™: Customer Experience Outsourcing Services Market in Latin America, 2020

A Benchmarking System to Spark Companies to Action—Innovation That Fuels New Deal Flow and Growth Pipelines

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Customer experience (CX) is becoming the primary factor impacting customer loyalty and the key differentiator deciding a business’ fate. Demand for outsourced CX services is growing steadily in today’s consumer-centric marketplace as customers demand more personalized, relevant, proactive, and engaging experiences. A superior end-to-end CX journey ...

The customer experience outsourcing (CXO) services market was significantly hit by the COVID-19 pandemic in 2020, especially when measuring revenue in US dollars. However, the negative impact was not as great as in other economic sectors, as a couple of positive trends were accelerated by the COVID-19 crisis. Social distancing regulations across th...

17 Mar 2021  |  Europe  |  Market Research

Renewed Outsourcing and Technical Services to Drive Recovery of the German Facility Management Market, Forecast to 2025

Growth Opportunities to Prepare Participants for Success After the Pandemic

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Germany is the second-largest market for FM in Europe (after the UK) and is one of the fastest growing markets. It will present strong opportunities to incumbent suppliers, as well as attract new entrants from outside the country. The German FM market has the highest potential among all European markets but is underpenetrated due to high reliance o...

26 Sep 2019  |  North America  |  Market Research

US DoD C4ISR Market, Forecast to 2024

Continuing Standardization and Qualitative Improvement Efforts by Expanding and Adopting More Innovative Commercial Technology

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Key Issues Addressed Key Benefits

This research service focuses on the US Department of Defense (DoD) command, control, communications, computers, intelligence, surveillance, and reconnaissance (C4ISR) budget spending. An analysis of research, development, test, and evaluation (RDT&E); procurement; operations and maintenance (O&M); and a variety of services are included in this stu...

This research service covers Asia-Pacific defense markets with an emphasis on operational requirements, technology trends, and the competitive environment. It includes current and future spending estimates for research and development, procurement, and operations and maintenance. Platforms including surface ships, submarines, fixed-wing aircraft...

Overall Impact of Biomanufacturing Technology Innovations Impact on Unmet Needs Pharmaceutical companies perceive analytical services as important. There is a need for a robust platform that enables the provision of such services. Pharma firms are outsourcing crucial processes and are utilizing services such as analytics, research, process developm...

This research explores Malaysia’s defense outlook from 2019 to 2024. With a shifting political landscape, conflicting claims to islands in the South China Sea and budgetary restraints, Malaysia’s defense approach for the coming years reflects a changing environment. This analysis covers aspects of the defense industry, including budgets, drivers an...

27 Apr 2020  |  Europe  |  Market Research

Growth Opportunities in the French Facility Management Market, Forecast to 2025

Technical Services and Integrated Contracts Will be the Main Growth Drivers

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France is the third largest market for FM in Europe (after the UK and Germany) and is growing faster than the average rate of the western European market. It will present opportunities to incumbent suppliers as well as attract new entrants from outside the country. Like all markets in Europe, FM in France is going through a transformation driven by...

The facility management (FM) landscape in Thailand is highly competitive and mature. The market is fragmented, with a high outsourcing rate to major multinational companies, and many local services for established end-user sectors. However, a major multinational company, ISS Facility Service Co., Ltd., has disclosed its plan to stall its operations...