Search results for: 'digital id solutions market global 2014 2014'

This study is derived from a survey of IT decision makers around the world across multiple industries. It provides insightful information on what drives investment in IT solutions, the IT-related challenges that organizations face today, and most importantly, plans for IT budgets. Technologies covered include Enterprise Mobility Management, Social ...

The advancement of direct and indirect competition in the telecommunications market has impacted revenue growth rates and the profitability margin of traditional operators worldwide. Telcos must therefore reinvent their business models in order to meet the demands of different end users and diversify their revenue streams by verticals. This resear...

04 Oct 2019  |  Latin America  |  Market Research

Contact Center Solutions Market in Latin America and the Caribbean, Forecast to 2024

Hosted/Cloud Solutions Leading Market Growth Through Innovation and Flexibility

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This study examines the contact center (CC) solutions market in Latin America and the Caribbean. In the past, Frost & Sullivan has done separate studies for the contact center on-premise solutions and hosted/cloud solutions markets. However, this year both studies are combined. This study is based on extensive primary and secondary research. Some ...

This research service presents Frost & Sullivans analysis of the current ecosystem of the Brazilian digital signage services market. It comments on the emerging trends and it presents case studies for different digital signage service initiatives. Primary research was conducted and secondary research includes the Frost & Sullivan online database, ...

21 Dec 2020  |  Latin America  |  Market Research

Increased Adoption of DDoS Protection and Mitigation Solutions Powering the Global Network Security Testing Market

Future Market Prospects Enhanced by Growth Opportunities in 5G Deployments and Hyperscale Cloud Data Centers

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Organizations’ traditional attack surfaces have grown in size due to the many physical and virtual network environments and traffic volume. There is a new network reality with increasing complexity that organizations need to consider due to open and virtual architectures, multi-cloud scale including hybrid clouds, a mix of applications, global acce...

This study provides insights into the Latin American and Caribbean (CALA) unified communications as a service (UCaaS) and cloud meeting services market. CALA has been facing a tough investment climate due to economic deceleration, exacerbated by political uncertainties. These challenges are expected to persist, with contracted global trade, continu...

The LATAM cloud contact center (CC) market grew substantially in 2022, driven by accelerated migration from premises-based contact center implementations. As organizations realize that providing superior customer experience (CX) is fundamental for competitive differentiation, they respond to growing customer expectations by delivering seamless, eff...

2020 was a disruptive year for the entire world and for the CX & CC landscape. The COVID-19 pandemic has pushed every contact center in the region to embrace the work-at-home-agent (WAHA) modality and move their employees out of their offices to their homes (65.3% of the outsourced agents in CALA were working remotely by the end of May 2020). Due t...

The 2009 world economic crisis did not affect the Brazilian market and it remains steady. The competitive landscape has the presence of many local vendors focused on small companies. Collaboration is evolving rapidly to integrate social network communications with business processes and enterprises. UC licenses will include more capabilities, in or...