Search results for: 'Salesforce's Complex Landscape'

This study examines the mobilized sales force automation (SFA) market in North America. Mobile sales force automation applications are software solutions that extend SFA capabilities to a sales employee’s mobile device (smartphone, tablet, wearable, etc.). Capabilities can range from basic account, opportunity and contact management to also encompa...

Two key concepts of IMS are (1) a standards-based architecture that enables best-of-breed, multi-vendor solutions and (2) the concept that the architecture bridges legacy and next-generation architecture. These two concepts exponentially add to the complexity of implementing, maintaining and operating service provider networks. Over and above the...

In the OSS/BSS market, CSPs have only recently begun to embrace commercial off-the-shelf (COTS) solutions. Traditionally, large CSPs had the luxury of insisting that their processes be implemented their way and invested the time and money to do so. CSPs utilized custom-developed OSS/BSS solutions or vendor solutions that often required extensive ...

This Radar examines the North American CXM landscape. It includes outsourcing services alone, excluding operations performed in-house and in shared service centers. Furthermore, it encompasses revenue associated with customer interactions that originate in the United States or Canada, regardless of the fulfillment model. This includes onshore, near...

Historically, the focus of network access control (NAC) has been Authentication, Authorization, and Accounting (AAA). At its core, NAC enables mobility and dynamic security. However, the enterprise network no longer sits within four secure walls. It extends to wherever employees and data travel. Mobility, digitization, and the IoT are changing the ...

This report focuses on these key areas where scaling services and operations are concerned, and brings to light some of the complexities of operational and related scaling aspects as Telcos mature into full-fledged video and enhanced (IMS layers) providers.

This study discusses the latest trends in the upstream and midstream segments of the North American oil and gas industry. The upstream segment includes onshore and offshore applications. The study also analyzes complex applications for valves in the aforementioned segments. A competitive matrix is provided for the different types of valves in the m...

This study reports the findings of a major Frost & Sullivan survey conducted during 2019. The survey was conducted in the U.S. and Europe (England, Germany, France) and had the following objectives: o Measure the current use of--and future decision-making behavior toward--mobile worker applications and devices o Uncover preferences and plans reg...

This deliverable provides an overview of the key trends related to electronics in the automotive and transportation industry and the resulting opportunities for vendors of general-purpose test equipment, testing services, and design solutions. An overview of the key Mega Trends influencing the industry is provided, and key design and testing challe...