Search results for: 'artificial intelligence and cloud computing'

The main objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. One-third of the respondents outsource some customer care activities. The United Kingdom has the highest proportion of companies that outsource, while Benelux has the least. Outsourcing ...

01 Sep 2020  |  Europe  |  Market Research

Manufacturing Process Optimization Initiatives Powering the Global Dimensional Metrology Equipment Market, 2020–2024

Customer Experience driven by automated and non-contact metrology solutions creates new Growth Opportunities

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This Frost & Sullivan research service analyzes the global dimensional metrology equipment market in detail for the period covering 2018 to 2024, with 2019 as the base year. This research deliverable provides an in-depth look at the market dynamics influencing and challenging market growth and analyzes the market segments in detail by equipment typ...

Driven by technological advancements, cost reductions, and stringent EU regulations for improving energy efficiency in buildings, the HEMS and BEMS markets are collectively expected to cross $2 billion in revenue by 2018. Growing demand for an integrated solution for communication between sub systems or machine-to-machine interaction has made the m...

12 Jul 2017  |  Europe  |  Market Research

EMEA Managed Security Services Market, Forecast to 2021

Threat Detection and Remediation to Emerge as Key Market Drivers

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The Managed Security Services (MSS) market in Europe, Middle East and Africa (EMEA) registered a second consecutive year of double-digit, year-on-year (YoY) growth of 16.0% in 2016, after a 15.0% YoY increase in 2015. By 2015, trends show a decline in the combined market share of the top 3 participants and an increase in the number of suppliers. Me...

Austria’s economic growth is primarily driven by the rising private consumption and the improving transport infrastructure. The country's geographical location favors trade with countries in Northern Europe and helps attract foreign investors. A key long-term factor that will contribute to the enrichment of the Austrian economy is the constructive ...

Europe has been faced with unprecedented heatwaves and droughts triggered by climate change. This has affected surface and groundwater availability across regions, leading to water use restrictions and investment in water reuse infrastructure.Southern European countries such as Spain, Cyprus, Malta, and Greece have invested in desalination as an al...

21 May 2020  |  Europe  |  Market Research

Growth Opportunities in the European Hosted IP Telephony and UCaaS Market, Forecast to 2026

COVID-19 Softens Growth Rates, Creates New Use Cases

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This study provides an in-depth analysis of the European hosted IP telephony and UCaaS market, including a forecast of installed users, average prices and provider revenue until 2026. The study discusses the impact of the COVID-19 epidemic and the resulting economic hardship on services adoption and provider growth strategies. Furthermore, this stu...

Climate change and the resulting environmental regulations continue to affect all European sectors, including the building construction and demolition space. The European Green Deal, a package of policy initiatives, boosts efficient resource use, outlining investments needed for climate mitigation and adaptation. It calls for a 40% reduction in ove...

This research service examines the European Contact Center as a Service (CCaaS) market. The market comprises full suite hosted interactive voice response (IVR), omnichannel customer experience analytics, reporting insights, customer self-service capabilities, automatic call distribution (ACD), chat, outbound, and agent performance optimization (APO...