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17 Dec 2021  |  North America  |  Frost Radar
Frost Radar™: North American Customer Experience Outsourcing Services Market, 2021
A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines
The customer experience (CX) landscape is shifting rapidly. Enterprises across the board are realizing the significance of delivering excellent customer service as a competitive differentiator. Hence, this field is gaining more attention and greater investment priority. The CX outsourcing services market is also becoming much more tech-intensive as...
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20 Nov 2023  |  Global  |  Frost Radar
Frost Radar™: Medical VR for Training and Education, 2023
A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines
The Frost Radar for the global medical virtual reality (VR) market analyzes providers developing tailored VR software solutions for medical and surgical training and education via simulated environments. From the vast array of medical simulations market, Frost & Sullivan has focused on medical VR software providers that offer fully immersive se...
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04 Jul 2024  |  Europe  |  Frost Radar
Frost Radar™: EMEA Cloud Contact Centers, 2024
A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines
This Frost Radar reveals the contact center-as-a-service (CCaaS) industry leaders using their Growth and Innovation scores as highlighted in the Frost Radar methodology. Frost & Sullivan analyzes numerous companies in an industry. Those selected for further analysis based on their leadership or other distinctions are benchmarked across 10 Growth ...
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28 Jun 2016  |  Global  |  Market Research
Manufacturing Landscape of Disposable Medical Devices
Medical devices plays a key role in the dynamic healthcare industry - either by improving patient outcomes or by supporting the diagnosis and treatment of various conditions. The increasing ageing population drives the need for more cost-effective medical devices that can improve patient/medication adherence. Patient safety is another important rea...
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20 Mar 2020  |  North America  |  Frost Radar
Frost Radar in the North American Contact Center Workforce Optimization Market
A Measurement System to Spark Companies 2 Action (C2A)--Innovation that Fuels New Deal Flow and Growth Pipelines
Workforce optimization (WFO) drives performance, agent engagement, and an improved customer experience (CX) in the contact center industry. Frost & Sullivan defines WFO as a strategy to integrate disparate contact center workforce applications, monitor and analyze customer and agent interactions, and automate processes to optimize contact center r...
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07 Apr 2021  |  Global  |  Market Research
Conquering the Budget Struggle for Contact Center Transformation
Winning Projects to Improve CX
Frost & Sullivan Global Vice President Alpa Shah recently hosted a video webinar with an exceptional panel to discuss how customer experience (CX) is essential to every business. However, budgets and costs still get in the way. The panel included Richa Diwan, Director, Transformation Management Office, Blue Cross Blue Shield of North Carolina; Milo...
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27 Aug 2021  |  North America  |  Frost Radar
Frost Radar™: Global Smart Water Meter Market, 2021
A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines
Water stress and the need for climate resilience have led water utilities around the world to embrace new strategies for customer-side demand management and reduction of non-revenue water (NRW) losses. A key part of the customer-focused digital strategy is the rollout of smart meters that capture water consumption metrics, drive customer engagement...
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29 Jun 2018  |  North America  |  Market Research
How to Become a Successful UCaaS Provider
Tracking UCaaS Perceptions and Provider Selection Criteria in the U.S. Market
Forward-thinking businesses increasingly evaluate advanced cloud communications and collaboration solutions, including hosted IP telephony and unified communications-as-a-service (UCaaS), as part of their digital transformation initiatives. However, other priorities such as security and network reliability often supersede communications upgrade pro...
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27 Mar 2017  |  North America  |  Market Research
North American Mobile Water and Wastewater Treatment Systems Market, Forecast to 2021
Growth Driven by Power, Petrochemical, and Chemical Industries
The North American market for mobile water and wastewater treatment systems serves a critical purpose in keeping facilities running and responding to fluctuating capacity needs for numerous industries. Critical industries including power, petrochemical, and chemical rely on mobile treatment services to ensure smooth operations and regulatory compli...
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23 Mar 2018  |  North America  |  Market Research
North American Generator Set Market, Forecast to 2022
Large Generators will Rise by Penetrating More Industry Segments, Such as Oil and Gas and Data Centers
The focus of this research service is to analyze the drivers and restraints that affect the growth of the North American generator set market. Factors including increased awareness among customers, higher power demand, unreliable grid infrastructure, and more severe and unpredictable power outages are likely to drive the demand for generator sets d...
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