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This research service tracks infrastructure development in Angola. The research service forms part of the infrastructure tracker studies across the African continent. Angola's infrastructure has endured years of neglect and destruction and is in urgent need of refurbishment. The civil war between 1975 and 2002 had a severe impact on the overall qua...

Integrated facility management (IFM) continues to represent the fastest growing segment of the European facility management (FM) industry. Driven by cost savings, single contact solutions, sustainability and energy management, service quality and total building lifecycle costs, this will remain the case for the foreseeable future with significant ...

An increasing urban population drives the need for more efficient asset and resource management to ensure high-quality living to citizens. The smart city transformation is fuelled by technology advancements and the deployment of intelligence and information management systems. This study investigates how ICT can help urban communities to realise su...

The overall research objective of this research service was to investigate the current and future outsourcing trends in the North American contact centers. Nearly half of the respondents outsource some customer care activities. Large contact center organizations are greater users of outsourcing than medium and small contact center organizations. Co...

Since 2001, HYUNDAI-KIA Motor Company (HKMC) has shown tremendous growth in performance across the global market. Whilst the traditional automakers were showing signs of trouble during the economic crisis of 2008, HKMC has shown an incredible growth trend not only with the HYUNDAI brand, but also the KIA brand. The main drivers behind the success o...

Static water utility infrastructures are increasingly unable to cope with future demands. Climate change, water scarcity, energy costs, population shifts, budget cuts, and stricter legislation also challenge water services. At the same time, the responsibility of governments to ensure high-quality and accessible water through water and wastewater ...

The research service tracks infrastructure development in Zimbabwe. The research service forms part of the infrastructure tracker studies across the African continent. Zimbabwe's infrastructure has endured years of neglect and is in urgent need of refurbishment. The economic recession between 1999 and 2009 has had a severe impact on the overall qua...

This market analysis research provides market sizing and forecasts for premises-based contact center systems in the Europe, the Middle East, and Africa (EMEA) region. The product segments covered are: inbound contact routing, IVR and voice portal, outbound dialer, quality monitoring, workforce management, and contact center analytics. The study pro...

The enticement to cut costs, improve quality and focus on their core competency is driving companies to outsource non-core business processes to third party service providers. These third party providers leverage on their low cost structures, process expertise and resources to deliver these business benefits. Business Process Outsourcing (BPO) is f...