Search results for: 'software-as-a-service'

09 Feb 2021  |  Latin America  |  Frost Radar

Frost Radar™: Customer Experience Outsourcing Services Market in Latin America, 2020

A Benchmarking System to Spark Companies to Action—Innovation That Fuels New Deal Flow and Growth Pipelines

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Customer experience (CX) is becoming the primary factor impacting customer loyalty and the key differentiator deciding a business’ fate. Demand for outsourced CX services is growing steadily in today’s consumer-centric marketplace as customers demand more personalized, relevant, proactive, and engaging experiences. A superior end-to-end CX journey ...

This study examines wireless carrier strategies in today’s North American mobile workforce apps market. The information contained in this study allows wireless carriers to benchmark their mobile worker app efforts against those of their peers. This study should also help mobile workforce app developers identify potential reseller partners. Frost &...

The scope of the addressable market for this study is the water and wastewater utilities sector (including council-run water and wastewater operations). This excludes water and wastewater assets operated in-house by commercial and industrial enterprises for their own use. Segments included in scope are hardware, software, onsite communications, and...

China is predicted to become the third-largest pharmaceutical market in the world by the end of 2013 due to the governments considerable investment in the healthcare industry and the populations unmet healthcare needs. The life sciences industry is broad and involves a wide range of disciplines. This research service focuses on the trends and mar...

Warehousing accounts for 18% of the $12 trillion globally spent on logistics. Warehousing refers to the temporary storage of goods before they are distributed to the end user in the supply chain. The industry has evolved over the years from providing only storing goods to offering other value-added services such as picking and packing, sub-assembly...

This report outlines how the traditional RA market has evolved to include three major functionsrevenue leakage analysis, fraud management and margin analysis. It also provides a market share analysis with five-year forecast of the solution suppliers delivering software-based solutions for the FA market.

The global data centre industry is entering a new growth phase, driven by surging AI adoption, expanding cloud ecosystems, energy transition requirements, and the increasing digitisation of economies. The most significant growth opportunities are emerging at the intersection of computing capacity, energy infrastructure, cooling innovation, digital ...

The study focuses on the evolution of electric vehicles and emerging trends in the South Korean market. The increasing share of diesel cars is one of the key reasons limiting electric vehicle market growth. The stringent emission norms are also being met with by diesel vehicles that are also cheaper than electric vehicles. The biggest challenge th...

This market insight provides data for the global multiple sclerosis (MS) market. The analysis looks at MS pharmaceutical pipeline drugs that are currently in the market as well as any drugs that are in Phase III trials and pose a potential threat to competitors. It offers a competitive analysis of these drugs and the forecasted outcome and impact o...