Search results for: 'Programmable Logic Controllers Market'

The government has been the key vertical in promoting cloud computing adoption in Malaysia. An important tenet of its strategy in developing the cloud eco-system has been to promote Malaysia as a key data center hub. With this assistance from the government, there has also been cohesive effort in incentivizing small and medium-sized businesses (SMB...

Complexities in migration journeys form the key challenge for many end users in Australia, driven mainly by difficulties in migrating complex Big Data applications to the cloud. In addition, many enterprises now have heterogeneous environments consisting of legacy IT infrastructure and cloud-based applications, creating integration challenges in ma...

In 2017, the MSS market in the ANZ region recorded a growth of 13.5%. Australian companies are increasingly witnessing cybercrimes, making the region one of the most targeted the Asia-Pacific region. Ransomware and phishing attacks are the most frequent, and governments are now looking at the growing number of cyber incidents as a major area of con...

This research service presents an analysis of the wound care and wound closure market in Asia-Pacific. The elderly population in Asia-Pacific is increasing at a rapid rate. In 2012, there were approximately around 420.0 million people above the age of 60 years living in this region. This increasingly aging society translates into increase in lifest...

The COVID-19 pandemic changed market trends, with digital and self-service now the norms. Meanwhile, companies are still implementing plans decided before the pandemic. Many of these plans include new retail store openings and using new marketing technology for retail stores to improve sales, customer experience, and operational efficiency. Suppose...

31 Aug 2020  |  Asia Pacific  |  Frost Radar

Frost Radar™: Asia-Pacific Customer Experience Outsourcing Services Market, 2020

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

Infographics

×

Customer experience (CX) continues to be recognized as a distinct business function and takes center stage in many business strategies. Contact centers play an important role in helping companies acquire and retain customers. Contact centers can be perceived as the face of an organization: a hub of customer service and engagement, and the focal poi...

While most Asia-Pacific businesses are likely to explore contact center as a service (CCaaS) model, many of them with existing infrastructure would like to explore means to get better returns on their investment. In such cases, businesses are likely to adopt hybrid solutions as established systems vendors have already begun to offer more deployment...

While most Asia-Pacific businesses are likely to explore contact center as a service (CCaaS) model, many of them with existing infrastructure would like to explore means to get better returns on their investment. In such cases, businesses are likely to adopt hybrid solutions as established systems vendors have already begun to offer more deployment...

While most Asia-Pacific businesses are likely to explore contact center as a service (CCaaS) model, many of them with existing infrastructure would like to explore means to get better returns on their investment. In such cases, businesses are likely to adopt hybrid solutions as established systems vendors have already begun to offer more deployment...