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The Southeast Asia (SE Asia) Membrane Technologies market, comprising Microfiltration (MF), Ultrafiltration (UF), Nanofiltration (NF), and Reverse Osmosis (RO), is growing steadily thanks to the region-wide focus on cleaner water and wastewater. The market is forecasted to grow at a double digit Compound Annual Growth Rate (CAGR) of 10.9% from 2016...

This Frost Radar™ examines the Australian customer experience (CX) management services landscape, which is a subset of the broader business process outsourcing/management industry. In a CX management arrangement, a company contracts an outside supplier to run customer service work instead of doing it in-house. The work ranges from handling simple c...

This Frost Radar provides information on the companies involved in manufacturing photoelectric, proximity, and vision sensors, as well as level, temperature, pressure, and flow sensors across Asia-Pacific. Modern sensors used in manufacturing are changing the way the data collected from assets is used and communicated by providing enhanced signal p...

In Southeast Asia (SEA), consumer preference for vehicle ownership is gradually declining, particularly in countries where parking and congestion fees strain people’s budgets. In contrast, car sharing provides a hassle-free mobility solution that can significantly reduce consumers’ living costs. Car sharing platforms are available in various busine...

06 Nov 2020  |  Asia Pacific  |  Frost Radar

Frost Radar™: Australia Cloud Contact Center Services, 2020

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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Australia has one of the most mature cloud contact center markets in Asia-Pacific with high awareness levels and increased deployments. While the use of legacy on-premises contact center systems is prominent, a growing number of organizations are seeking to shift to the cloud to cope with the new market requirements. Cloud contact centers enable or...

Business process management (BPM), or business process outsourcing (BPO), services involve an external or third-party provider handling the execution and management of one or more business operations or functions for an organization. Traditionally, BPM services were limited to outsourcing labor-intensive back-office and support services functions. ...

25 Sep 2020  |  Asia Pacific  |  Frost Radar

Frost Radar™: ASEAN Peer-to-Peer (P2P) Lending Market, 2020

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

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The Association of Southeast Asian Nations (ASEAN) peer-to-peer (P2P) lending industry is disrupting the small and medium enterprise (SME) loan market that is primarily served by banks. P2P lenders are launching products that use technologies such as machine learning and artificial intelligence (AI) to shorten the entire lending process from more t...

11 Dec 2020  |  Asia Pacific  |  Frost Radar

Frost Radar™: Commercial Vehicle Telematics Market in Thailand, 2020

A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines

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Road traffic accidents and losses involving commercial trucks and buses in Thailand have led to more regulations regarding commercial vehicle specifications, safety, and operation. In 2013, the Thai government began to implement GPS installation on trucks and tractor trucks used specifically for the transport of dangerous goods and hazardous mate...

Robust ICT infrastructure has been key in supporting the growth of the cloud market in Hong Kong, while continuous support from the Hong Kong government has been instrumental in stimulating market growth under its "Digital 21" plan. Some notable trends include the growing adoption of cloud services to support the banking and finance sector for non-...