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The disruption the Russo-Ukrainian War is having on the international defense system has also sped up changes in the global defense industry. The war, the most influencing event on global defense markets in the last 2 decades, has caught NATO members in the midst of strategic national security and military build-up planning processes, especially in...

The aim of the study is to research, analyse, and forecast the size of and the trends in the European automotive OES channel from 2015 to 2022. As older cars migrate to the independent aftermarket due to an ageing vehicle parc in Europe, OEMs have to strategise their aftersales programmes to maintain their market share (estimated at 38.0% in 2015)....

07 May 2021  |  Asia Pacific  |  Customer Research

Customer Experience Management Study—Malaysian Banking Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across any and all functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retai...

Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retail banks in I...

Economic recovery post the pandemic, increased demand for freight, and replacement of aging truck fleets will all provide a boost to commercial vehicle (CV) sales in 2021. The shift in last mile delivery will be the most significant trend impacted by COVID-19, resulting in the emergence of tailored last mile delivery solutions that address dynamic ...

The homes and buildings industry is expected to continue its post-pandemic recovery in 2022, after the reopening of economic activities in 2021. The lighting, HVAC, refrigeration, facility management, and smart homes markets have already had strong comebacks due to robust customer demand combined with business transformation initiatives by industry...

Electric three-wheelers (E3Ws) in Asia have registered significant growth due to increasing fuel prices, favorable policies, and government initiatives to improve charging infrastructure, accelerating electric vehicle (EV) adoption in the region. E3Ws are also gaining popularity as they are an environment-friendly option and have low operating cost...

Advanced visualization and robotic tools during the pre-operative and intraoperative phases of a procedure allow surgeons to identify and localize targets so that they can navigate and perform complex surgeries with precision, minimizing invasiveness, improving recovery times, and lowering the risk of post-procedure complications. This Frost & ...

Frost & Sullivan’s Nutrition & Wellness program area tracks the ingredients and related technologies associated with agriculture, personal health, and well-being. These ingredients include agrochemicals, food additives, human and animal nutrition ingredients, and functional and active ingredients for personal care and home care applications. Thi...