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02 Mar 2023  |  North America  |  Customer Research
Navigating Digital Transformation in Contact Centers—A Customer Perspective, Global, 2023 to 2024
Employee Engagement is the Top Corporate Objective
Frost & Sullivan's annual survey of contact center solution decision-makers revealed that employee engagement is a top priority for contact center organizations in 2023. Organizations with more employee engagement initiatives benefit from higher employee satisfaction (eNPS) levels and lower attrition. Those with more solutions that support employee...
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06 Feb 2024  |  Global  |  Market Research
Insights for CISOs 2023 Annual Compendium
An Actionable Guide to Help CISOs Select Security Solutions
As in the previous years, the threat landscape and nature of cyber attacks evolved rapidly in 2023. Changing enterprise and working trends that kickstarted with the pandemic continued to bring complexity, operational challenges, and security concerns for Chief Information Security Officers (CISOs) throughout 2023. Frost & Sullivan s Cybersecurit...
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28 Mar 2022  |  Global  |  Market Research
Consumer Electronics Show (CES) Automotive and Transportation Highlights, 2022
Strategic Partnerships between OEMs and Tech Companies with AI-driven Technology Enable Future In-vehicle Experience
CES 2022 displayed trends that pave the way to innovations and technology adoption by automotive industry players worldwide. Frost & Sullivan segmented this report by automotive trends announced at CES 2022 under the following categories: a. Connected b. Autonomous c. Shared d. Electrification CES 2022 also saw exhibitors, tech companies,...
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19 Feb 2024  |  Global  |  Market Research
Global Drone Civilian Infrastructure Inspection Growth Opportunities
Advancements in AI Technology Propel UAS Adoption in Infrastructure Inspection
This Frost & Sullivan research service is focused on analyzing the segment of infrastructure inspection within the commercial drone market, highlighting the use of drone systems for inspection work, mainly civilian infrastructure, such as bridges, powerlines, and roads. This study focuses on how current global trends are shaping this market and...
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21 Nov 2023  |  Global  |  Market Research
Growth Opportunities in Machine Vision for Robotics
The Promise of Precise Automation and Inspection Indicates Transformative Change for the Nascent Industry
In a robot-based machine vision solution, a camera takes an image of an object, analyzes it, and sends accurate coordinates to a robot that then moves its arm in a specified position. Thus, a robot-based machine vision solution has two major aspects: robotic system and machine vision system. The machine vision system includes lighting, lenses, imag...
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09 Oct 2014  |  North America  |  Market Research
North America Contact Center Outsourcing Market
Technology-enabled BPO Solutions to Drive Growth
This market analysis study provides market sizing and forecasts for the North American contact center outsourcing market. North American market revenue represents outsourcer revenues associated with customer interactions that originate in North America, regardless of fulfillment model. This includes onshore, nearshore, offshore, home-agent, automat...
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15 Jun 2022  |  North America  |  Market Research
US Automotive In-vehicle Navigation Growth Opportunities
Augmented Reality, Sensors, Connected Data, and AI Set to Transform Navigation Services for Users and Businesses
The US automotive in-vehicle navigation market is converging. Numerous technological developments, such as cloud computing and AI/ML capabilities, have created numerous new use cases. These opportunities include the integration of augmented reality in head-up display (AR HUD), HD mapping and sensor analysis for ADAS, and personalized services to el...
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16 Jan 2025  |  Global  |  Customer Research
Voice of Customer: Willingness and Desirability for Commercial Vehicle Tires in India
Fleet Operators Seek Comprehensive One-stop Tire Maintenance Solutions
In India, commercial vehicle tire maintenance is highly fragmented, with fleet operators largely relying on basic services, such as tire pressure checks, puncture repairs, and tread depth inspections. These services are typically provided by local retailers, roadside garages, and independent workshops, but more advanced services, including wheel al...
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18 May 2021  |  Global  |  Market Research
Industrial Internet of Things (IIoT) Drives Innovation in Digital Solutions for the Global Gear Pump Market
New Pump-as-a-Service Business Models Lead OEMs toward Transformational Growth
This study analyzes the global gear pump market and its growth prospects in the short, medium, and long terms. The COVID-19 pandemic has created unforeseen circumstances for businesses around the world, affecting overall growth of the manufacturing sector. This research offers a growth outlook for the global gear pump market from 2021 to 2025. The...
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21 Apr 2022  |  North America  |  Customer Research
Customer Insights on Streaming Media Usage in the Education Market
Demand for Streaming Media Solutions Surges During the Pandemic
This study looks at the impact on demand for streaming solutions in the education market since the pandemic started. Private and public educational institutions do not yet know the full impact of COVID-19 on the learning sector. While many expect a hybrid model to stay and be the norm, constant changes in student behavior will impact the solutions ...
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