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Workforce optimization (WFO) drives performance, agent engagement, and an improved customer experience (CX) in the contact center industry. Frost & Sullivan defines WFO as a strategy to integrate disparate contact center workforce applications, monitor and analyze customer and agent interactions, and automate processes to optimize contact center r...

18 May 2021  |  Global  |  Market Research

Innovative Business Models to Transform the Global Commercial Vehicle Coatings Market, 2020

Strategic Partnering With Stakeholders in the Light Commercial Vehicle (LCV) Segment Creates New Growth Opportunities

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This study presents an assessment of the current status and future prospects of the global commercial vehicle coatings market. It takes into account volume shipment and revenue generated from commercial vehicle coatings from 2017 to 2027. Revenue is recorded at the manufacturer level. Coatings in this study are defined as OEM and refinish coatings ...

Education—what was once a largely philanthropic activity has now become a lucrative business with opportunities from pre-school right up to higher education. A considerable portion of India's population is below the age of 25, which highlights the large addressable market. Globally, the Indian school system is the largest, with around 260 million c...

Workforce optimization (WFO) drives performance, agent engagement, and an improved customer experience (CX) in the contact center industry. Frost & Sullivan defines WFO as a strategy to integrate disparate contact center workforce applications, monitor and analyze customer and agent interactions, and automate processes to optimize contact center ...

The year 2019 presents an increasingly multi-polar world order that is adjusting to current geopolitical, economic, and industrial realities. Ramifications of the US-China-Russia power contest will be widespread as the US struggles to maintain conventional and strategic superiority despite accelerated Chinese and Russian military modernization, thr...

The traditional on-premises unified communications (UC) market is very mature and is experiencing pressure from both internal and external competitive forces. Premises-based solution vendors are facing challenges from a variety of competitors including disruptive unified communications as a service (UCaaS) providers, network service providers offer...

31 Dec 2019  |  Global  |  Market Research

Global Media and Entertainment Video Transcoders Market, Forecast to 2025

Industry Solution Refresh for Global World Events and the Adoption of Hybrid Transcoding Solutions will Drive Revenue Growth for this Mature Market

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This study is an update to the global media and entertainment (M&E) video transcoders research with a base year of 2018. Video transcoders are used to convert content from a single input to a broad array of output formats, definitions, resolutions, and file or live formats. This enables video to be delivered to diverse networked and handheld device...

10 Jan 2020  |  Global  |  Market Research

Global Modular Uninterrupted Power Supply (UPS) Market, Forecast to 2023

Data Centre Advancements Drive Market Penetration

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Right sizing backup power has for long been an unmet need for end users. Businesses face the challenge of anticipating their growth over time, which eventually leads them to face issues with backup power requirement. There is a trend where end users tend to deploy a UPS system configured for a larger power range to accommodate future growth. In rea...

The Asia-Pacific contact center applications market grew by 6.9% in 2022 and is projected to grow at a compound annual growth rate (CAGR) of 4.4% from $881.9 million in 2022 to $1,193.5 million in 2029, driven by cloud migration, system upgrades, and increased investments in advanced applications, such as analytics and workforce management. Vietnam...