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The European aftermarket distribution ecosystem is a multi-billion euro industry, with distributors grouped into uneven clusters based on their size (revenue and network) and the operating structures of their respective buying groups. Frost & Sullivan independently plotted the top 10 European distributors in this Frost Radar™ analysis. In 2019, sel...

Over the next five years, the customer experience (CX) outsourcing services market will continue to grow rapidly, fueled by two factors: the recognition of CX as a potent strategy for competitive differentiation and the compelling incentives for businesses to outsource their CX operations. Companies expect continuous process enhancement and rapi...

In a field of more than 100 industry participants in Europe, Frost & Sullivan independently plotted the top 20 cloud contact center companies across two key indices of growth and innovation.

Managed security service providers (MSSPs) offer technology, expertise, and management for private and public sector customers, though the customer retains control and oversight. Standard services include distributed denial of service protection or mitigation, managed firewall, vulnerability management, and breach and attack simulation. Once provid...

The United Kingdom, despite having relatively high rainfall and water availability compared to many other countries, faces water stress primarily because of climate change, which has changed rainfall patterns and caused droughts. During the 2022 drought, some UK water utilities implemented an unprecedented hosepipe ban. Droughts are expected to bec...

The commercial vehicle industry in Europe is undergoing a transformation driven by the shift to zero-emission fuel technologies that focus on sustainability and affordability. Hydrogen fuel technology has emerged as a promising solution in long-haul, heavy-duty transportation. The demand for hydrogen trucks is expected to accelerate as European gov...

As organizations seek to simplify network architectures and gain flexibility for distributed workforces and application environments, SD-WAN deployments continue to increase significantly across Europe. SD-WAN plays a central role in network transformation by merging networking and security, enabling agility, cost optimization, and improved cloud c...

Automakers across the globe are increasingly showing more interest towards light emitting diodes (LEDs) as they offer better luminescence, have a superior service life, consume lower amounts of energy, and have greater design flexibility for creating different shapes and sizes. This research service explores the current LED driver sourcing strategy...

07 Aug 2020  |  Europe  |  Frost Radar

Frost Radar™: European Hosted IP Telephony and UCaaS Market, 2020

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines™

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European businesses are rapidly adopting hosted Internet protocol (IP) telephony and unified communications-as-a-service (UCaaS) solutions to become more agile and more easily adapt to ever-evolving market conditions. The COVID-19 pandemic further reinforced the need for flexibility in technology consumption in terms of capacity adjustments and del...