Search results for: 'Operations and Maintenance'

The year 2021 was pivotal for contact centers. Organizations grappled with the continual challenges brought on by the COVID-19 pandemic while working to meet customer demand for efficient service and an improved customer experience (CX). The contact center and CX landscape was severely affected by the disruptions caused by the pandemic, which accel...

Across Asia-Pacific (APAC), digital transformation has led to a surge in the adoption of emerging technologies such as cloud, Internet of Things (IoT), and web-based applications among companies from diverse verticals looking to improve efficiency across every area of business operation. However, as technology adoption rates accelerate, organizatio...

The recent decline in oil prices has put the brakes on a few technology investments; however, it has also created a need for greater efficiency in the oil and gas sector. Most oil and gas companies are operating assets in challenging conditions across multiple regions. Ensuring operational efficiency through the greater use of technology is therefo...

This report covers the North American Commercial and Military Flight Simulation market. The commercial segment includes:Full flight simulators, Flight training devices, and Independent flight simulator-training centers. The military flight simulation market includes: Full flight simulators, weapon systems trainers and other training devices, Oper...

This study analyzes the global truck retailing digital transformation market. Truck retailing and its business model is obsolete and is ready for an overhaul. Digitization will be the solution to help drive change in the truck retail business model and the strategies of leading OEMs/dealers. Digitalization in truck retailing will impact 5 key areas...

Multi-CDN strategies are quickly becoming a topic of interest for organizations in a wide range of industries. There are clear, tangible business benefits to deploying multi-CDNs around improving the user experience and controlling costs. And although some respondents hold the perception that operating multi-CDNs can be complex, companies are dispe...

01 Jun 2020  |  North America  |  Market Research

Post-pandemic Growth Opportunity Analysis in the Logistics Industry

Insights on Flexible Solutions and Alternate Delivery Models and Strategies to Mitigate Emerging Risks

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The global logistics industry had a turbulent 2019, registering 1.2% in merchandise trade volume growth due to the stagnant global economy, trade disputes, geopolitical uncertainties, and environmental regulations. In Q1 2020, the COVID-19 outbreak flipped the growth switch in every area of the economy, and the global supply chain is no exception. ...

The global aircraft market saw a year of turmoil in 2019 as the Boeing 737 MAX saga disrupted production from the commercial aircraft perspective. 2020 has dwarfed the woes of the previous year as the COVID-19 pandemic has thrashed through every facet of the sector, showing mercy to few. Most evaluations see the industry as a whole recovering in t...

The CX landscape is changing rapidly. Organizations across the board are realizing the importance of delivering excellent customer service as a competitive differentiator. Hence, the domain is gaining more attention and greater investment priority. The market is also becoming much more tech-intensive as emerging tools are able to create a seamless ...