Search results for: 'distributed data of service data'

31 Aug 2020  |  Asia Pacific  |  Frost Radar

Frost Radar™: Asia-Pacific Customer Experience Outsourcing Services Market, 2020

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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Customer experience (CX) continues to be recognized as a distinct business function and takes center stage in many business strategies. Contact centers play an important role in helping companies acquire and retain customers. Contact centers can be perceived as the face of an organization: a hub of customer service and engagement, and the focal poi...

This market engineering research service presents an assessment of the protective footwear market in the Western European region. It explores the quantitative and qualitative factors influencing the Western European protective footwear market, and various sub-segments within. This research service assesses the impact of the recent recession and the...

The North American hosted Internet Protocol (IP) telephony and voice over Internet Protocol (VoIP) market continues to evolve as new market entrants deploy solutions targeted at specific enterprise segments. This study examines various end-user, competitive, and technological trends impacting the North American hosted IP telephony and VoIP access s...

In this analysis, Stratecast provides an overview of the PaaS landscape. We look at the various manifestations of Platform as a Servicepublic and private, open and proprietary, domain-specific and general. We examine the value of PaaS to developers, and what shapes their choices across PaaS providers, including pricing, functionality, and deployme...

20 Aug 2021  |  North America  |  Frost Radar

Frost Radar™: Communications Platforms as a Service Industry, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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Frost & Sullivan defines Communications Platforms as a Service (CPaaS) as any cloud-based platform that enables developers to programmatically embed voice, video, chat, and messaging services within their business or consumer applications. In nearly all cases, the embedded communications and collaboration services leveraged through a CPaaS are a fe...

The study covers one of the leading credit and financial management company in the United States. Credit Karma which started its business by offering free credit score and free credit report has moved much beyond and rolled out a series of products to cater to the full stack of the market. In the study, Frost has presented the evolution of Credit K...

This report covers the wholesale voice services market. Qualitative information such as challenges, drivers, restraints, and key recommendations are included. Quantitative information such as revenue, pricing, and demand forecasts are also provided. Finally, important competitive information that accounts for the most recent occurrences in the who...

The global facility management (FM) market is undergoing significant transformation influenced by megatrends as well as socioeconomic, environmental, and technological factors. Artificial intelligence (AI), the Internet of Things (IoT), and smart technologies are some of the innovations redefining FM services by enabling predictive maintenance, ene...

07 Oct 2021  |  Europe  |  Frost Radar

Frost Radar™: European Managed SD-WAN Services Market, 2021

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

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The European managed software-defined wide area network (SD-WAN) services market is in the growth phase of the product life cycle. Compared to other regions of the global managed SD-WAN services market, Europe ranks second, just behind North America. SD-WAN deployments have been increasing during the last 2 to 3 years in Europe, showing a prefer...