Search results for: 'distributed dect of service'

This strategic analysis is a part of Frost & Sullivan’s continued coverage of the global enterprise communications platforms and endpoints market as well as the broader, overall enterprise communications marketplace. In this Excel-based deliverable, Frost & Sullivan provides extensive market sizing and market share analysis of the on-premises enter...

Highly regarded as a preferred offshore destination for the contact center outsourcing market, the Asia-Pacific region continues to flourish despite a volatile global outlook and currency fluctuations. Excellent service delivery, strong infrastructure, multilingual proficiency, and competitive pricing are some factors that ensure that Asia-Pacific ...

The COVID-19 pandemic has completely changed the way we travel. Though work commute and trips to public transport stations/stops are still 15% less than pre-pandemic levels, there is a significant shift in mobility demand. Trips to shopping malls, parks, and supermarkets have increased 10% or more when compared to the baseline levels; this, in turn...

This research service provides a detailed analysis of the global ethernet test equipment market. This assessment includes market forecasts, an overview of the competitive structure and competitors market share, as well as end-user and segment analysis. Market drivers and restraints are assessed for their impact throughout the forecast period, which...

Driven by regulation, consumer acceptance, and rapid strides in active safety system technology, the penetration of Advanced Driver Assist Systems (ADAS) in European new Light Vehicle sales has grown at a blistering pace. Even as increasing ADAS-equipped vehicle sales are anticipated to translate into lower crash rates and severity in the long term...

This research service analyses the opportunities and avenues for future growth of the aerospace manufacturing, engineering services, and maintenance, repair and overhaul segments in India. A ten-year forecast is provided, up to the year 2022, keeping in mind the drivers, restraints, and challenges that the industry faces.

31 Aug 2020  |  Asia Pacific  |  Frost Radar

Frost Radar™: Asia-Pacific Customer Experience Outsourcing Services Market, 2020

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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Customer experience (CX) continues to be recognized as a distinct business function and takes center stage in many business strategies. Contact centers play an important role in helping companies acquire and retain customers. Contact centers can be perceived as the face of an organization: a hub of customer service and engagement, and the focal poi...

This market insight examines the OTT video services market in Latin America. It provides information on the number of subscriptions and the revenue for 2013 and 2018 in Latin America and discusses its impact on pay TV services, based on an end-user survey conducted in the 5 major countries of the region. This analysis also provides insights gleaned...

Contact center outsourcing offers businesses several advantages such as cost savings, business flexibility, and access to skilled talent, the best-in-class technology, and a mix of locations and delivery models. Also, outsourcing helps reduce the cost and risk exposure to businesses, and protects companies from industry, economic, and political unc...