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The Asia-Pacific (APAC) contact center applications market registered growth of 5.8% to reach $719.5 million in 2019. Technology up-gradation, cloud migration, and adoption of new technologies such as analytics, automation, and self-service applications are driving market growth. Frost & Sullivan expects the APAC contact center applications market ...

15 Feb 2017  |  North America  |  Market Research

US DoD Foreign Military Sales Market, Forecast to 2021

Domestic Defense Firms Must Become More Innovative and Cost Efficient to Succeed in the Increasingly Competitive Race to Sell International Arms

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An overall increase in global defense spending is expected, after several years of relatively flat growth, which will cause the US Department of Defense (DoD) market for foreign military sales (FMS) to grow at an estimated 3.4% over the 2015 to 2021 study period. However, overall sales of US military equipment will grow at an even greater rate beca...

23 Aug 2018  |  Europe  |  Market Research

Western European Clinical Laboratory Services Market, Forecast to 2022

Clinical Labs to Transform into Health Information Companies and Increasingly Participate in Clinical Decision Support

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Key Issues Addressed

Diagnostics has inarguably become an integral part of healthcare system, moving from reactionary science to predictive science; playing a vital role throughout the care continuum. While rising burden of chronic diseases, drug-resistant diseases and the increasing proportion of elderly population are the organic growth drivers, the shift towards cre...

Digital disruption is set to revolutionize the automotive industry. The value is shifting from individual consumption to collaborative consumption. OEMs are embracing this trend and are looking at alternative sources of revenue, such as shared mobility, connected car services, financial services, and logistics services. The demand for shared mobi...

The economic environment remains strong due to increasing domestic demand, favorable employment conditions, and high consumer confidence levels. Growth momentum is expected to be sustained in 2018, with the regional economy expected to grow by 2.1% in 2018. However, trade tensions, increase in energy prices, and uncertain policy environment are exp...

The South Korean MSS market witnessed a growth of 9.5% in 2016. The market saw a high demand from cloud MSS and hybrid MSS. Amazon Web Service (AWS) did business in the South Korean market, with support from leading local participants SK Infosec and AhnLab. As many customers are still using legacy solutions and not private cloud, the cloud MSS rema...

The CX landscape is changing rapidly. Brands are realizing the importance of delivering excellent customer service as a competitive differentiator. Hence, the domain is gaining more attention and greater investment priority. The market is also becoming much more tech-intensive as emerging tools can create a seamless and an effortless CX while also ...

26 Jan 2017  |  North America  |  Megatrends

The Future of the United States

The Social and Technological Forces Reshaping the Country

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Frost & Sullivan's research service on The Future of the United States offers a comprehensive analysis of the Mega Trends that will impact American citizens and businesses through 2025. In this research, Frost & Sullivan's expert analysts highlight the imminent challenges and opportunities for growth stemming from the following trends: Social, Hig...

15 Sep 2015  |  Global  |  Market Research

Industry 4.0 Business Ecosystem - Decoding the New Normal

Demystifying the Emerging Industrial Paradigm and Evolving Business Cases for the Future of Manufacturing

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With the advent of Industry 4.0 and the dawn of the Digital Enterprise, fundamental transformations are set to disrupt the competitor landscape. This impending change will be aligned with the growing end-user need for reducing costs, expanding innovation, and maximizing productivity. The result will be a grand ecosystem of companies spread across i...