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This Frost Radar™ analysis considers how carrier managed network services (MNS) providers are enhancing and simplifying the consumption of network services. The increasing complexity of managing multiple network services, including underlay, overlay, software-defined networking, and security, is driving businesses to engage with MNS providers. With...

This Frost Radar™ evaluates wireline and mobile telecommunications providers, managed service providers, internet service providers, value-added resellers, systems integrators, and other types of resellers of hosted IP telephony, cloud PBX, and/or UCaaS services. The size of a provider’s North American UCaaS installed base is the main metric that F...

The lighting industry is evolving beyond traditional illumination solutions toward intelligent automation and real-time monitoring that adapts to occupancy patterns and environmental conditions. The growing emphasis on intelligence, connectivity, sustainability, and innovative service-based models presents ample growth opportunities for businesses,...

The entertainment metadata and content discovery platforms market sits at the center of a structural problem the industry has never fully solved: content abundance has outpaced the infrastructure needed to make that content findable. As catalogs fragment across subscription or advertisement-based video on demand, free ad-supported streaming TV, lin...

When COVID-19 lockdowns in early 2020 forced businesses to close physical locations, demand for digital options soared as employees shifted to working from home and customers sought alternative means of interaction. Banking, financial services, and insurance (BFSI) organizations made major changes to their processes and technology to address the in...

Since the liberalization of the Myanmar economy, the government has been able to improve the country’s political and economic scenario, thereby creating new growth and investment opportunities for companies. However, despite the shift from an authoritarian military rule to a democratic government, the Myanmar military still has an influence in parl...

Water utilities across the globe are under pressure to improve the resilience of their infrastructure to water stress, drought, and flooding-related events that are occurring due to climate change. Policy makers are implementing new strategies to ensure long-term sustainability through extensive replacement and rehabilitation plans to modernise the...

04 Oct 2019  |  Latin America  |  Market Research

Contact Center Solutions Market in Latin America and the Caribbean, Forecast to 2024

Hosted/Cloud Solutions Leading Market Growth Through Innovation and Flexibility

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This study examines the contact center (CC) solutions market in Latin America and the Caribbean. In the past, Frost & Sullivan has done separate studies for the contact center on-premise solutions and hosted/cloud solutions markets. However, this year both studies are combined. This study is based on extensive primary and secondary research. Some ...

20 Mar 2020  |  Asia Pacific  |  Market Outlook

Indian Logistics Industry Outlook, 2020

Advancements in Digital Technologies, Changing Consumer Preferences Due to eCommerce, Government Reforms, and Shift in Service Sourcing Strategies are Expected to Lead the Transformation of the Indian Logistics Ecosystem

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Advancements in digital technologies, changing consumer preferences due to eCommerce, government reforms, and shift in service sourcing strategies are expected to lead the transformation of the Indian logistics ecosystem. Digitalization will improve the efficiency and performance in freight management and port operations. Warehouse automation will ...