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As the customer contact landscape continues to be disrupted, the CX team at Frost & Sullivan has seen three noteworthy topics come across our desks repeatedly over the course of 2018, each of which resulted in detailed white-papers. These are by no means the only technology-related topics of importance as far as the CX goes, but it’s noteworthy how...

With more customers preferring to stay home following the COVID-19 pandemic, they want to make their living spaces multifunctional and efficient. Homes will serve multiple purposes: work, entertainment, relaxation, shared living, and health and wellness. Home ecosystems and service-based models that assist people with everyday tasks will cause a so...

The remote working trend has expanded the network perimeter and the attack surface of many organizations. Coupled with the rising number of cyberattacks across the Asia-Pacific region, the expanded network perimeter has presented growth potential for the network security market, as organizations increasingly look for integrated network security sol...

As the threat landscape continues to evolve, with cyber threats becoming more sophisticated and complex in nature, it is imperative that organizations shift to a proactive cybersecurity approach. Threat Intelligence Platforms (TIP) provide the necessary information to achieve that. TIP vendors produce the required software to operationalize thre...

Physical security information management provides a comprehensive approach to thwarting attacks through the integration, correlation, visualization, workflow, and analysis of data obtained from events. All physical security systems, including intrusion detection, access control, video surveillance, and building management systems, are connected via...

Purpose-built vehicles (PBVs) represent the new breed of customized vehicle development. Unlike custom-built vehicle manufacturing processes, in which few alterations are made to existing vehicle models, PBVs are customized from the design phase to suit the application in which the vehicle will be deployed in the future. The PBV market is fragm...

The laboratory automation market refers to the use of various technologies, software, and equipment to automate laboratory processes and workflows. This market includes a broad range of products and solutions that help laboratories improve their productivity, accuracy, and efficiency while reducing the risk of errors and improving data quality. A...

The $3.28 billion global video conferencing devices market is undergoing fundamental shifts due to massive work and workplace transformation. In 2023, most customers took a measured approach to video-enabling meeting rooms, focusing first on bringing employees back to the office. Adverse macroeconomic conditions, geopolitical instability, and budge...

In 2024, a new multipolar world will emerge, reshaped by digital industries that have become mainstream following the 2020 COVID-19 pandemic. This shift signals an accelerated push toward digitalization, unveiling eight novel growth opportunities in digital industries, each marking a significant step in industry progress and offering vast potential...