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28 Feb 2025  |  Global  |  Market Research

Global Customer Experience Management Services, Forecast to 2029

Market Growth Driven by Advancement in AI-based Technology Solutions

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Striving for excellent Customer experience (CX) is a strategic component of every organization’s sustained business growth as they realize the significance of delivering superior CX as a competitive differentiator. However, majority of the organizations are struggling to deliver efficient and consistent experiences. This is bringing greater attenti...

01 Jun 2016  |  Global  |  Market Research

Global Online Video Platforms Market

Proliferation of TVE and OTT Services Driving Need for Management and Monetization of Live and On-demand Video

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The increasing penetration of broadband and explosion of connected devices combined with the increasing consumer appetite for content anytime, anywhere, and on any device, compounded by the rising numbers of cord cutters, cord shavers, and cord nevers is driving aggressive investment in over-the-top (OTT) and TV everywhere (TVE) strategies across t...

This study aims to provide an executive outlook of the growth opportunities in the global fire safety services market up to 2020. The report provides market revenue forecasts for the global fire safety service sectors of testing, inspection, certification, consulting, and training from 2015 to 2020. It also highlights market drivers, restraints, an...

Robust ICT infrastructure and government cloud rollout are expected to serve as key enablers of the market. Singapore leads the ASEAN region in the adoption of cloud computing, given the country’s business-friendly climate and strong infrastructure setup available to host cloud services. Government cloud rollout (G-Cloud) continues to stimulate clo...

12 Jul 2017  |  Europe  |  Market Research

EMEA Managed Security Services Market, Forecast to 2021

Threat Detection and Remediation to Emerge as Key Market Drivers

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The Managed Security Services (MSS) market in Europe, Middle East and Africa (EMEA) registered a second consecutive year of double-digit, year-on-year (YoY) growth of 16.0% in 2016, after a 15.0% YoY increase in 2015. By 2015, trends show a decline in the combined market share of the top 3 participants and an increase in the number of suppliers. Me...

Brands use outsourcing as a competitive strategy to get a multitude of benefits, including cost savings, best-in-class technology, business flexibility, and access to skilled talent and different locations and delivery models. Customer experience (CX) outsourcing vendors partner with clients to understand their business challenges and offer solutio...

The European water and wastewater utility services market is amongst the most mature markets in the world and leads in spending compared to its global counterparts. The need for efficiency in operations and modernisation is expected to augment utility spending. In addition, the rehabilitation of ageing infrastructure and the uptake of smart solutio...

The global CX outsourcing services market is expected to expand throughout the forecast period due to the growing recognition of CX as a key competitive differentiator and compelling incentives for businesses to outsource their CX activities. The market is poised to experience moderate disruption due to the emergence of generative AI technology,...

The Association of Southeast Asian Nations (ASEAN) region has been one of the fastest growing digital economies in Asia-Pacific, driven by various government initiatives supporting digitalization. Rapid increase in the use of the Internet and advances in technology have significantly contributed to the growth of a digital economy in the region. How...