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Australia is one of the most mature data center services markets in the Asia-Pacific region. Despite facing intensifying competition from other countries in the region, including Singapore and Malaysia, the market continues to expand. Growth has been driven mostly by hyperscale cloud vendors, large enterprises, and highly regulated verticals (bank...

The base year for this study is 2011. Due to the economy, the market demand for customer care outsourcing continues to grow. Market participants reported a solid organic revenue growth and secured significant deals with new and already existing clients. A solid growth is forecasted, and companies will be less concerned about losing control over ...

Data breaches have risen in scale and complexity, and enterprises are investing in many solutions to address each new threat exposure. Often, such solutions operate in silos, generating alerts on multiple threat types. The security operations center (SOC) must handle and respond to each alert; when done manually, speed and accuracy suffer. SOCs con...

The data center industry can achieve decarbonization of Scope 1 and 2 emissions through two big approaches: renewable energy procurement and efficiency measures. On the renewables side, power purchase agreements (PPAs) within a local electricity market are currently the most effective way for the data center industry to fund and procure renewab...

The global data center market continues to grow despite the pandemic and will experience a high growth trajectory over the coming years due to the rise in hyperscale data centers, investments, data creation and consumption, and data traffic volumes fueled by emerging technologies, such as 5G, edge, internet of things, and artificial intelligence/ma...

The residential air conditioner market in Southeast Asia (comprising Indonesia, Malaysia, the Philippines, Singapore, Thailand, and Vietnam) is currently in the growth stage and will expand at a strong CAGR of 7.3% between 2023 and 2028. Increased urbanization and rising awareness about energy-efficient air conditioners is increasing the demand. Po...

The COVID-19 pandemic impact on the North American HVAC market was relatively muted than expected. While the market was forecast to slump by 6% in 2020, the post-Q2 2020 rebound helped HVAC manufacturers get their business back on track. Amid the government change in the United States and the adoption of favorable climate change regulations and pro...

The global data centre industry is entering a new growth phase, driven by surging AI adoption, expanding cloud ecosystems, energy transition requirements, and the increasing digitisation of economies. The most significant growth opportunities are emerging at the intersection of computing capacity, energy infrastructure, cooling innovation, digital ...

This InSight identifies the issues and opportunities for implementing IP solutions into the contact center. The trends and factors supporting the use of IP are analyzed, as well as the restraints that hold back adoption by contact centers. Three case studies are presented to illustrate how IP is being deployed today in contact centers. Overall conc...