Search results for: 'workflow and business platform'

Customer experience (CX) platforms orchestrate the complexity of modern customer interactions across multiple channels and touchpoints along the entire customer journey, delivering seamless, consistent, and personalized experiences. Providers must have a full-fledged contact center offering to be featured on this Frost Radar™. Adjacent solution pro...

07 Aug 2015  |  Global  |  Market Research

Services 2.0: The New Business Frontier for Profitability

Redefining Business Dynamics across the Global Ecosystem of Suppliers, Partners, and Customers

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As part of the Internet of Industrial Things (IoIT) research portfolio from the industrial automation and process control practice, this study offers a detailed assessment of key opportunities for Services 2.0 in manufacturing from an application, technology, and market standpoint. Furthermore, the concept of managed services is set to transform th...

A majority of marketers use a demand side platform, or DSP, for digital advertising in the United States. This Frost & Sullivan market insight highlights the key trends in the US DSP market and presents insights into the competitive strategies of leading DSP industry participants. It presents an overview of the key industry challenges and includes ...

This research report frames artificial intelligence (AI) not as an incremental feature but as a paradigm shift in unified communications (UC), redefining how enterprises connect, coordinate, and get work done. For decades, UC platforms have acted as passive conduits—carrying calls, messages, and meetings between people. The emerging generation of A...

Internet of things connectivity managed platforms (IoT CMPs) provide the bridge between IoT devices, the internet, the edge, and the cloud, supporting a range of connectivity technologies. The platforms collect data and then analyze it to extract insights that organizations use to monitor asset performance, identify problems and anomalies, and make...

This edition of the Cyber Security Technology Opportunity Engine (TOE) examines expanding prospects within cloud-based software protection solutions, highlighting systems for overseeing credibility and tools for monitoring and safeguarding machine learning environments. It covers strategies for spotting issues in virtual infrastructures, overall or...

This research analyzes how point-of-care (PoC) diagnostics is evolving from simple tests to decentralized, connected, and clinically actionable testing platforms across hospitals, outpatient settings, homes, and pharmacies.The study assesses key technology shifts, including rapid molecular testing, lateral flow assays, microfluidics, biosensors, sm...

This study covers the technology trends and business opportunities of PACS market for Brazil, Argentina and Mexico, examining the characteristics of the product, drivers and restraints for market growth, industry challenges, pricing, technology trends, demand and installed base. Following from these, market sizing in terms of revenues and units are...

The future of customer experience (CX) platforms revolves around the simplification of customer journey and enhancement of customer interactions while aligning with customer expectations and cost control. Organizations in the Asia-Pacific region are entering a decisive stage in their CX journey. Customers now demand empathetic, personalized, and se...