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The global market for solar services is forecast to increase from $8.13 billion in 2017 to $14.48 billion by 2025, driven by an aging asset base, as well as new installations. Solar growth remains strong across most regions, although the market has declined in China, due to change in regulations, which will mean lower installations in 2018 than in ...

28 Jun 2023  |  Global  |  Market Research

Growth Opportunities in the Global Video Gaming Market

Rise of Social Gaming and New Technologies Reshape Future Growth Potential

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This study covers the global market for video gaming services. Gaming services allow users to play video games by interacting with an interface to get visual feedback. The scope of this study includes gaming solutions offered by providers, such as hardware gaming consoles and software (video games) offered in three types of platforms: conso...

Workforce optimization (WFO) drives performance, agent engagement, and an improved customer experience (CX) in the contact center industry. Frost & Sullivan defines WFO as a strategy to integrate disparate contact center workforce applications, monitor and analyze customer and agent interactions, and automate processes to optimize contact center ...

The metaverse as a concept can be complex to understand. Frost & Sullivan categorizes the metaverse as an interconnected network of persistent 3D worlds and simulations where end users, represented by virtual avatars, are enabled with a sense of social presence and spatial awareness and participate in an extensive virtual economy. This study dis...

Organizations across the board realize the increasing importance of customer experience (CX) in driving business success and delivering an excellent experience as a competitive differentiator. Customers view positive experiences as highly personalized, relevant, and proactive, involving engaging interactions and immediate issue resolution. Incre...

Frost & Sullivan's annual survey of contact center solution decision-makers revealed that employee engagement is a top priority for contact center organizations in 2023. Organizations with more employee engagement initiatives benefit from higher employee satisfaction (eNPS) levels and lower attrition. Those with more solutions that support employee...

Businesses of every size and industry rely on a wide array of technology to enable communication and collaboration among employees, customers, suppliers and partners. Yet, all too often, businesses are compelled to work around the limitations of these tools. Business processes and workflows are sometimes structured around the communications platfor...

09 Nov 2017  |  North America  |  Market Research

Future of the Global Online Freight Services Market, Forecast to 2025

With Digital Technologies and New Business Models in Freight Transportation, Warehousing, and Distribution Services, Online Freight Services are Emerg

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The advent of the recent developments in the field of technologies such as Big Data and analytics, cloud platforms, and artificial intelligence, among others, has given rise to new marketplaces within the logistics market, including, online freight services. Providers of online freight services, including both traditional logistics service provide...

01 Dec 2017  |  Global  |  Market Research

Global Analysis of Infotainment and HMI Strategy for Mass Market OEMs, 2017

Mass Market OEMs are Offering Value-for-money Solutions to Entice the Consumer

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Key Issues Addressed

The automotive industry is reliant on the infotainment market, as HMI plays a key role in the interaction between users and the vehicle. Key HMI technologies that dominate the mass market include large touchscreen interfaces with touch gestures, hybrid instrument clusters and connected navigation to name a few. Although availability of advanced HMI...