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Contact center outsourcing offers businesses several advantages such as cost savings, business flexibility, and access to skilled talent, the best-in-class technology, and a mix of locations and delivery models. Also, outsourcing helps reduce the cost and risk exposure to businesses, and protects companies from industry, economic, and political unc...

Frost & Sullivan (F&S) determines digital enterprise transformation as a set of activities that will reform business processes, empower stakeholders and provide new revenue models using digital technologies (such as Social Media, Mobility, Big Data and Analytics, Cloud technologies, IoT & Automation, and Cyber Security) and by embracing new digital...

09 May 2018  |  Asia Pacific  |  Market Research

Asia-Pacific Contact Center Applications Market, Forecast to 2023

Moderate Growth is Expected, as Investment Will Shift from Core Application Segments

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The Asia-Pacific (APAC) contact center applications market size is estimated to grow from $647.1 million in 2016 to $733.1 million by 2023, at a Compound Annual Growth Rate (CAGR) of 1.8%. The research service covers the contact center applications market across 14 countries (Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, New Zeala...

5G will enable a new era of mobile Internet of Everything (IoE), with its lower latency and faster speeds. As a result, it will bring new participants from various industries, including transportation, manufacturing, healthcare, and entertainment. This will facilitate the evolution of business models and is expected to create economic value. 5G te...

This research service focuses on leading telco providers that offer comprehensive DIA service offerings in the APAC market. Leading service providers offer various types of DIA services across the region. These service providers have strengthened their service offerings over the years by adding several functionalities and enhancing customer experie...

The electronics industry has been in the forefront of technology adoption for advanced manufacturing applications. With the advent of smart manufacturing and Industry 4.0, the electronics industry is thriving toward being at the forefront of this technological shift. The scope of this research service titled “Electronics Manufacturing: Global Oppor...

This study offers an analysis of the U.S. TDM and IP Centrex/ hosted PBX services market. The study discusses factors impacting the market and current market and technology trends. It provides an in-depth analysis of the competitive landscape and offers a market size estimate and a forecast in terms of access lines and revenues.

In Latin America, businesses are increasingly adopting cloud computing, artificial intelligence (AI), and machine learning technologies to support their strategic growth. Digital transformation remains strong, with the cloud solidifying its role as a cornerstone of innovation and efficiency across various industries and critical business segments i...

In the evolving landscape of aftermarket brake linings in India, mechanics are emerging as key pivotal influencers in the repair and replacement process. This voice of customer study captures insights and viewpoints of mechanics across 12 states and 16 cities in India. While multiple stakeholders, including vehicle owners, drivers, retailers, deale...