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The customer experience (CX) industry is being reshaped by changing operational models and technological innovations. On-premises legacy contact center systems and solutions cannot keep up with evolving customer needs and advances in technology. Customers in the digital era expect highly personalized and continued customer service across their pref...

The aim of the research is to identify and understand the growth of subcompact SUVs and what this trend means for the industry on a global scale. This research aims to provide a detailed overview and strategic analysis of subcompact SUV and crossover market participants, models, and customers in different regions/geographies. A direction is provide...

This research service analyzes the two-wheeler (2W) market in Vietnam, covering both the internal combustion engine (ICE) 2W and electric 2W (e2W) segments. It examines the factors transforming the 2W space, focusing on the industry’s transition toward electric mobility. The report identifies the top original equipment manufacturers (OEMs) in the I...

Online commerce has recorded exponential growth since the COVID-19 pandemic began in 2020. With more people working from and spending time at home, multiple companies have developed an online presence to continue making sales and reaching new customers. In this context, online marketplaces were among the sites most used by customers looking to buy ...

This research service provides a strategic overview of Ford Motor Company and identifies and interprets the factors that contribute to its success. It covers the company's product portfolio and sales performance and analyses its key operational strategies, with a focus on its corporate structure and product strategies. Some of these strategies incl...

This study examines the automation and software solutions in the oil and gas market and provides forecasts over the period 2003 to 2013. For the purposes of this study, the market has been divided into six product segments programmable logic controllers, distributed control systems, Supervisory Control And Data Acquisition , manufacturing execution...

17 Mar 2017  |  Asia Pacific  |  Market Research

Australian Facilities Management Market, Forecasts to 2023

Technology-aided Value-added Solutions Prompts FM Market Development

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The Facilities Management (FM) market in Australia has relatively high outsourcing rate due to the number of mature end-user sectors. However, due to its market nature and cost pressure, the split between in-house and outsourced FM is unlikely to change during the forecast period. During the forecast period, the market is expected to be fueled by d...

This edition of the Industrial Bioprocessing TOE features information on innovations in microbial fermentation, renewable fuels, oilseed production via extraction, direct air capture, low carb fuels, battery recycling, and plastic upcycling, among others.The Industrial Bioprocessing TOE provides intelligence on technologies, processes and strategic...

Europe’s parking market is undergoing a structural transformation driven by urban decarbonization policies, electrification, digital enforcement, and the reallocation of curbside space. This study provides a strategic assessment of the European parking market, analyzing how parking is evolving from a traditional real estate and enforcement function...