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28 Aug 2023  |  South Asia, Middle East & North Africa  |  Customer Research
Voice of the Customer—EV Charging Infrastructure, Kingdom of Saudi Arabia
Survey to Assess Driver Interest and Potential for Charging Services in the EV Market
This Voice of the Customer survey sheds light on the willingness of Saudi Arabia’s population in car purchasing and new car purchases to switch to electric vehicles (EVs) as their next car purchase in the next two years. In doing so, Frost & Sullivan assessed the potential for charging services based on customer preferences to support automakers, d...
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10 Jun 2024  |  Global  |  Market Research
Important Foundational Lessons and Growth Opportunities for Improving Customer Experience
Key Takeaways From the 20th Annual Frost & Sullivan Customer Contact East Executive MindXchange
The Frost & Sullivan Customer Contact East Executive MindXchange event revealed an evolving customer experience (CX) landscape in which a back-to-basics theme emerged. While the rate of change is accelerating, thanks in large part to technology innovation designed to meet the challenge of growing customer engagements, contact center thought leaders...
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09 Dec 2021  |  Global  |  Market Research
Global Inflight Entertainment & Connectivity Services Growth Opportunities
Partnerships Between Satellite Operators and Media Content Providers are Transforming the Industry
The COVID-19 pandemic has drastically reduced the demand for air travel both on domestic and international routes. It has severely impacted the aircraft utilization rate and financial health of the airlines. Most of the airlines were forced to halt their digital transformation journey due to weak financial capability. Airlines are focusing more on ...
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10 Oct 2019  |  Global  |  Market Research
Global Artificial Intelligence in Retail—Use Cases and Transformational Impact, 2019
Data Drives Everything. Customer Experience is Everything
This research service is part of Frost & Sullivan's Integrated Commerce Research Programme. It provides an original perspective on how artificial intelligence (AI) is making its way into the retail sector. Retail has entered a new era where eCommerce and technology bellwethers like Alibaba, Amazon, Apple, Baidu, Facebook, Google, Microsoft, and Ten...
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29 Jun 2015  |  Global  |  Technology Research
Innovations in Artificial Organs (Technical Insights)
Impact and assessment of key innovations in artificial organs
Artificial organs are support devices that are either attached to the human body or implanted in the human body to restore the function of an ailing organ or to completely replace a native organ. Artificial organs can be segmented into 7 main categories, that is, cochlear implants, artificial heart, artificial liver, artificial pancreas, artificial...
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25 May 2022  |  Global  |  Market Research
Global Retail Security Growth Opportunities
Future Growth Potential of Customer Experience in Retail Security Operations
As the security solutions market shifted to digital intelligence technologies and away from hardware-dominant solutions, companies started using these capabilities to improve the customer experience for better encounters inside the stores, predetermine how to act inside them, and increase sales. The ‘customer journey’ concept has been evolving duri...
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10 Jun 2022  |  Global  |  Market Research
Global Bone and Joint Health Ingredients Growth Opportunities
Evolving Customer Requirement for Clinically Researched Ingredients Drives Future Growth Potential
This research service provides qualitative and quantitative analyses of bone health ingredients, such as vitamins, minerals, collagen peptides, and soy isoflavones, and joint health ingredients, such as collagen peptides, undenatured type II collagen, gelatin, hyaluronic acid, glucosamine and chondroitin, botanicals, methylsulfonylmethane (MSM), s-...
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23 Dec 2022  |  Global  |  Market Outlook
Growth Opportunity Outlook in the Waste Recycling and Circular Economy Industry
The climate emergency and the intrinsic link between resources and energy in the circular economy escalated in 2022 because of geopolitical chaos. Russia’s invasion of Ukraine fueled a rapid increase in energy prices and supply chain disruptions, which has led to collaboration across key industry verticals to develop innovative technologies and ser...
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02 Oct 2023  |  Global  |  Frost Radar
Frost Radar™: Industrial Robotics, 2023
A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines
The Frost Radar™ on industrial robotics identifies and plots key robotics vendors across two parameters: Innovation and Growth. Frost & Sullivan estimates close to 3.3 million robots are in use globally. Although the COVID-19 pandemic led to a decline in industrial robot installations in 2020, this market bounced back in 2021, with more than 515,00...
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17 Nov 2025  |  South Asia, Middle East & North Africa  |  Market Research
The Middle East’s Growth Moment: Beyond Oil, Toward Tech
The GCC is prioritizing digital diversification, but is the ICT surge sustainable?
The Middle East is undergoing a profound technology transformation, driven by ambitious government visions, economic diversification agendas, and a surge in digital adoption across key industries. This Frost & Sullivan analysis explores the digital transformation landscape of the Middle East, with a particular focus on the Gulf Cooperation Council ...
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