Search results for: 'keep 00'

This research service provides an overview of the South African fixed-mobile convergence (FMC) market. It highlights some of the emerging customer and service provider trends that are defining the development market. It also outlines some of the main market drivers and restraints. An assessment of key FMC trends from overseas markets is provided, a...

This strategic analysis is part of Frost & Sullivans continued coverage of the global enterprise communications platform and endpoint market as well as the broader, overall enterprise communications marketplace. Within this Excel-based deliverable, Frost & Sullivan will provide extensive data analysis of the various types of enterprise platforms a...

Terrestrial, landline, and cellular communication services have varying levels of points of presence (POPs) or population coverage for any individual region or country. This leaves some portion of the region unserved or underserved by terrestrial communications, which in-turn leaves potential for satellite services which can bridge the gaps and re...

This insight provides country-by-country subscriber data for DTT and forecasts for DTT equipment such as DTT-enabled set top boxes and IDTVs. It provides drivers and restraints for DTT vis-a-vis Pay TV and Internet TV alternatives. It also discusses relevant technical trends including compression formats and transmission standards.

Streaming media is not as tolerant of network delays as static content, primarily because the overriding qualification for streaming delivery is not download speed. Streaming media requires constant bandwidth availability and consistent connection reliability during transmission. There are several areas where providers of technologies and services ...

In the nascent market of cloud computing in Brazil, SaaS holds the largest share of IT services outsourced and IaaS is close behind. Meanwhile, PaaS has become a viable market opportunity. This market insight covers the Brazilian cloud computing market, including the market overview, drivers, restraints, trends, competitive analysis, and forecasts ...

This market insight looks at the tools and strategies being used to harness the voice of the customer (VoC), as part of the broader industry effort to improve the customer experience. It incorporates customer use cases from interviews on customers VoC goals, initiatives, and best practices.

Frost & Sullivan discusses the real benefits provided by customer experience management (CXM) solutions, illustrating the 9 hottest trends characterising the CXM space in 2015 and offering advice to end users and vendors on how to procure and promote CXM solutions. Vendors claiming to offer CXM solutions cluster into 1 of 5 groups depending on the ...

Small midsized businesses (SMBs) become successful by addressing customers needs. Customer relationship management (CRM) software has become critical to SMBs by automating their ability to identify profitable sales opportunities and to develop customer loyalty and lifetime value, including social media referrals. But there are business, economic, ...