Search results for: 'devic of services'

As cloud migration and adoption continue to grow, enterprises are increasingly deploying a hybrid environment, comprising public and private, on-premises and hosted infrastructure resources. With the aid of versatile hybrid cloud platforms that support common management and orchestration across different deployment models, enterprises have gained v...

An operations support system (OSS) is an IT or computer system that communication service providers use to manage their networks and, along with business support systems (BSSs), serve customers. This report examines the trends in OSS evolution (particularly in 5G), outline the market opportunities that OSS vendors must support in 5G, and illustrate...

This report covers the automotive service and maintenance contract market in terms of volume (in million units) and value ($ billion) across North America. The key products covered in the study include vehicle service contracts, prepaid maintenance plans, tire and wheel protection and appearance protection. It discusses the unit shipments, revenue ...

As the post-COVID-19 scenario looms, traditional business models are undergoing rapid changes, and the need to innovate and expand the business model portfolio becomes essential to enable enterprise survival and growth. Multiple trends are driving the need for business model innovation, such as supply chains undergoing pandemic-induced transformati...

07 Sep 2020  |  Europe  |  Market Research

Contact Center as a Service (CCaaS) Solutions Energize the European Customer Experience Space, 2020

CCaaS Solutions Inject Agility into the Customer Journey and Enable Organizations to Pivot and Recover from Disruption

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This study examines the cloud-based contact center (CC) solutions market in Europe. In the past, Frost & Sullivan has done combined studies for contact center on-premise solutions, hosted, and cloud solution markets. However, this year the studies are separated. This study is based on extensive primary and secondary research. This study finds tha...

The infrastructure-as-a-service (IaaS) and platform-as-a-service (PaaS) market continues to grow at a fast pace in Latin America. Digitalization of economies, as seen worldwide, depends on cloud infrastructure and platforms. Their role is to accelerate modernization, enabling the migration of applications and data to the cloud and powering new wave...

The North American facility management (FM) market is maturing as outsourcing continues to rise, supported by new opportunities in end-user segments and an increasing focus on technology, sustainability, and energy management. However, high competitiveness, pricing pressures, and eroding margins remain as challenges for market participants. This Fr...

People are moving away from car ownership to usership models. As cost of ownership and cities' push for sustainable modes increase, the uptake of alternative mobility modes will also rise. Cities are framing regulations to promote the use of shared mobility modes. With car ownership set to decrease, OEMs are looking at expanding the relevance o...

5G network APIs are emerging as a powerful enabler of monetization in the era of programmable networks, especially as standalone (SA) 5G cores become more widespread. For the first time in years, APIs offer telecom operators a viable platform to unlock application innovation, enabling new services that can dynamically tap into network capabilities ...