Search results for: 'tools'

06 Mar 2015  |  North America  |  Market Research

Global Managed Security Services Market

Threat Detection and Remediation to Emerge as a Key Market Engine Over the Forecast Period

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The global managed security services (MSS) study provides a consolidated top-level view of Frost & Sullivan’s regional MSS market research. It draws on detailed research by Frost & Sullivan’s security experts across Asia Pacific (APAC), Europe, Middle East, and Africa (EMEA), Latin America (LATAM), and North America (NA). The study includes securit...

Marketing is changing rapidly. Customers are no longer driven by advertisements; instead, their purchase decisions are influenced by their favorite content creators. Moreover, owing to the growing time spent online and the increasing amount of content, the creator economy is changing the way marketing is done. In this study, Frost & Sullivan exp...

Frost & Sullivan’s 2024 Frost & Sullivan’s Contact Center Customer Perspectives survey, published in March 2024, unveiled that improving employee engagement, brand equity and customer loyalty, and automating business processes remain top priorities in 2024-2026. Improving the customer experience (CX) and employee experience (EX) are top of mind ag...

Frost & Sullivan conducted a Voice of Customer survey of 2,448 cybersecurity decision-makers and influencers in organizations with at least 250 employees in 2023 to understand their cybersecurity operations, organizational management, technology investment, threat awareness, and other factors influencing decisions for new cybersecurity investments....

Voice of the customer (VoC) refers to user feedback (direct, indirect, or inferred) about a business’s products and services. Capturing and analyzing feedback is known as VoC analysis. VoC analysis enables businesses to gain a deeper understanding of customer preferences and expectations. The insights produced by VoC tools help companies to make de...

Modern application environments are built on cloud-native architectures, IaC, and microservices deployed through Kubernetes and containers. While these technologies deliver agility and scalability, they also significantly expand the attack surface, making vulnerabilities more difficult to track and remediate across the software development life cyc...

The collaboration and communication device landscape is undergoing a structural shift, characterized by steady realignment as AI and hybrid work reshape the workplace. Across global markets, enterprises are recalibrating to a adjust to the hybrid work baseline, while the demand for higher-quality, more intelligent endpoints continues to rise. Custo...

Artificial intelligence is a core transformation lever across industrial design and engineering. Product complexity, shorter development cycles, and the need for mass customization are overwhelming traditional workflows, making AI-enabled design, engineering, simulation, and decision-making support key for competitiveness. AI-based tools, such as g...

This market insight looks at the tools and strategies being used to harness the voice of the customer (VoC), as part of the broader industry effort to improve the customer experience. It incorporates customer use cases from interviews on customers VoC goals, initiatives, and best practices.