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13 Oct 2023  |  Global  |  Customer Research
Customer Experience Trends in the Manufacturing Industry: A Customer Perspective—Global, 2023–2024
Automating Business Processes, Customer Experience, and Employee Experience is the Top Priority
Contact centers are crucial in manufacturing, serving as the primary interface between the manufacturer and its customers. Manufacturers investing in their contact centers and providing excellent customer service can enhance customer experience (CX), build long-term customer relationships, and gain a competitive advantage. The importance of CX in...
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02 Mar 2023  |  North America  |  Customer Research
Navigating Digital Transformation in Contact Centers—A Customer Perspective, Global, 2023 to 2024
Employee Engagement is the Top Corporate Objective
Frost & Sullivan's annual survey of contact center solution decision-makers revealed that employee engagement is a top priority for contact center organizations in 2023. Organizations with more employee engagement initiatives benefit from higher employee satisfaction (eNPS) levels and lower attrition. Those with more solutions that support employee...
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22 May 2024  |  Global  |  Market Outlook
Top 10 Growth Opportunities in Residential, Commercial, HoReCa, and Institutional Water Solutions, 2024
Sustainability and Efficiency are Driving Product Innovation and Growth
The widespread impact of water stress has transformed how people, industries, and governments use water as a resource. This has drawn attention to the concepts of sustainable development and climate resilience as priorities in practically all industries, compelling companies to devise and implement solutions that can prevent water waste. As wat...
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05 Aug 2024  |  Global  |  Customer Research
Leveraging Advanced Communications and Collaboration Solutions to Improve Workflows in Government Organizations, 2024
Changes in Work Styles and the Need to Improve Services for Citizens Drive Adoption
The role of government continues to evolve as the needs of citizens and organizations grow and change. The adoption of digital technologies is accelerating the pace of change, placing pressure on governments to rapidly adopt digital technologies to improve the delivery of services for users by creating user-centric communication and collaboration e...
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15 Nov 2024  |  Latin America  |  Frost Radar
Frost Radar™: Infrastructure and Platforms as a Service in Latin America, 2024
A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines
The infrastructure-as-a-service (IaaS) and platform-as-a-service (PaaS) market is experiencing rapid growth in Latin America. As in the rest of the world, cloud infrastructure and platforms form the foundation for digital economies. Over the past decade, they have driven technological modernization, from the migration of applications and data to th...
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19 Mar 2025  |  Global  |  Technology Research
Technology Developments in Alternative Feedstocks for Manufacture of Chemicals and Materials, 2024-2029
Innovations Will Reshape the Future of Production and Industrial Development
Chemical and material manufacturing that is reliant on fossil fuels produces greenhouse gas emissions and contributes to climate change. The industry also generates substantial waste, posing concerns about environmental effects and resource depletion. Alternative feedstock technologies have emerged as a possible solution. They use renewable resourc...
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Special Price $4,455.00 save 10 %
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15 Apr 2025  |  Europe  |  Market Research
CO2 Emissions Life Cycle in the Hydrogen ICE Truck Sector, EU, 2024–2040
Clean H2 Production Sources and the Adoption of H2 ICE as an Intermediate Solution Will Drive Transformational Growth by Significantly Reducing CO2 Emissions
In this study, Frost & Sullivan offers a comprehensive exploration of the carbon dioxide (CO2) trail of a hydrogen ICE truck (H2 ICE) by investigating the carbon emission implications, focusing on hydrogen as a prospective fuel for the trucking industry in 3 countries within the European Union—France, Germany, and Spain. The analysis begins with th...
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28 May 2025  |  North America  |  Market Research
Impact of President Trump's Administration on the Energy Industry, United States, 2024–2030
Regulatory Reforms and Policy Shifts are Driving Domestic Production and Fossil Fuel Favoritism
The election of Donald Trump as President of the United States has had a significant impact on various industries, including the energy sector, both domestically and globally. The rollback or suspension of policies from the Biden administration has fundamentally changed the investment landscape.While there is potential for growth in renewable energ...
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Special Price $3,600.00 save 10 %
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08 Dec 2025  |  Global  |  Market Research
Assessment of Shared Mobility Modes’ CO2 Emissions, North America and Europe, 2024–2040
Carsharing and Bikesharing can bring about a Significant Reduction in CO2 Emissions due to a Modal Shift by 2040
This study on tailpipe emissions from carsharing, bikesharing, and ridehailing covers comparative emissions, key emission phases, and practical considerations for policies or urban mobility planning.It also compares these shared modes with private car emissions, analyzing the potential impact of shared transportation on reducing CO2 emissions from ...
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29 Apr 2026  |  South Asia, Middle East & North Africa  |  Customer Research
Voice of Consumer: Willingness and Desirability Toward Multi-Channel eCommerce Models, India, 2024
Building Reliable Delivery Systems, Guaranteeing Genuine Quality, and Integrating Professional Services are Key Drivers in the eCommerce Automotive Aftermarket
This Frost & Sullivan Voice of Consumer report analyzes how Indian passenger vehicle owners engage with multi-channel eCommerce for automotive spare parts across both online and offline touchpoints. The study profiles buyers by mapping their spending levels and category preferences, and examining the frequency and context of online purchases over t...
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