Search results for: 'simplifying security monitoring for saas'

16 Dec 2021  |  Global  |  Customer Research

Impact of Mobile Devices and Apps on Customer Experience (CX)

Customer Perspectives on Excelling in CX in a Mobile World

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With over 90% of customers using smart mobile apps as a customer experience (CX) channel, companies across industries must deliver excellent customer care on mobile devices. They must also ensure that mobile apps are part of their omnichannel strategy. This study gives insights to CX companies on mobile app usage. The pandemic has accelerated ...

Middle Eastern countries increasingly acquire and develop missile defense (MD) capabilities to counter regional threats posed by Iran’s projected aggression in expanding the range, accuracy, stealth, and lethality of its offensive missiles and integrating them into military concepts of operations and coercive threats. This trend catalyzes regional ...

In H1 2022, the APAC network firewall market saw a steady YoY growth of 13.0%. The market witnessed a slower YoY growth of 9.3% in Q2 2022, when compared to its double-digit YoY growth of 17.9% in Q1 2022. With a healthy YoY growth rate of 12.9% in H1 2022, the appliance segment remained the biggest form factor segment driving the overall network f...

22 Aug 2016  |  North America  |  Market Research

Automotive Industry IT Spending—CIO Focus, Trends, and Highest Growth Areas

By 2020, IT Spending by Automotive Companies to Reach $80.05 Billion

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Growing digitization, connectivity, cloud computing, dynamic customer preferences, Internet of Things (IoT), cybersecurity, and increasing automation are the key trends driving the automotive industry to invest in IT. Automotive OEMs, Tier I suppliers, and automotive ecosystem participants invest in key focus areas including Industry 4.0, digital r...

03 May 2016  |  North America  |  Market Research

Global Network Access Control (NAC) Market, Forecast to 2020

Massive Gains for Vendors Who Can Win the Race to Identify Key Elements of Successful Cyber Defense Platforms

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In 2015, network access control (NAC) proved to be among the most successful cyber defense platforms as NAC vendors experienced 30% YoY growth in revenues for appliances and related services. Frost & Sullivan anticipates continuing demand for NAC through 2020. NAC is a technology that can be used to provide immediate mitigation from cyber threats b...

09 May 2016  |  North America  |  Market Research

Automotive Voice Recognition Market, Forecast to 2022

Voice Biometrics, Virtual Assistant and Deep Learning Emerge as Major Market Disruptors

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Voice Recognition (VR) technology is primarily focused only on infotainment use cases. However, Original Equipment manufacturers (OEMs) and Tier-I suppliers are significantly investing in biometric and machine learning technologies. Even though OEM’s are trying to adopt cloud-based and hybrid solutions, they are still dependent on embedded solution...

05 May 2015  |  North America  |  Market Research

DoD Training and Simulation Market

Expecting a Flat Market as the Industry Focuses on Providing Cost-efficient Proficiency Training through Blended Means

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As the Department of Defense’s discretionary spending levels off, the training and simulation market will remain relatively strong. As the services try to find the correct balance between live and simulated training, money will be spent on more immersive, virtual training to achieve an overall cost savings. Many issues such as networking standards ...

Historically, facility management organizations supplied services in-house with minimal outside support. Now, companies seek to deploy additional resources to increase client value and focus on core competencies. This study covers firms in Canada and the US that offer 2 or more facilities management services under 1 contract. The research includes ...

The overall research objective of this research service was to investigate the current and future outsourcing trends in the North American contact centers. Nearly half of the respondents outsource some customer care activities. Large contact center organizations are greater users of outsourcing than medium and small contact center organizations. Co...