Search results for: 'sector forecast'

Education environments are evolving rapidly as institutions embrace digital transformation, sustainability goals, and flexible learning spaces. The future of building technologies in this sector is shaped by trends such as smart campus integration, energy-efficient systems, and enhanced occupant experience through connected solutions. These advance...

This study examines the automotive aftermarket in Mainland China, with a particular focus on light vehicles, including passenger vehicles and light commercial vehicles. The aftermarket encompasses all non-warranty replacement parts installed after the dealer sells the vehicle. Automotive parts are integral to the complete vehicle assembly and play ...

While most companies in the Asia-Pacific region are expected to explore the Contact Center as a Service (CCaaS) model, many of them would look for ways to increase the returns on their investment from their existing infrastructures. These companies are likely to adopt hybrid solutions, as established system vendors start offering more deployment op...

This research service provides an overview of the 3PL market in the Indian FMCG sector, in depth analysis of the various segments of FMCG and their logistical needs, along with an analysis of key market drivers, restraints and trends that are impacting the 3PL market in the FMCG sector. The research also provides a detailed competitive analysis of ...

With the emergence of generative AI (GenAI), embedded SIM (eSIM), and satellite networks, the Internet of Things (IoT) space is undergoing a profound transformation. In response to these emerging trends, this study provides an overview of the traditional cellular IoT, massive cellular IoT, and non-licensed low-power wide area network (LPWAN) market...

After experiencing a slowdown in 2023, the cloud meetings and team collaboration market returned to moderate growth in 2024. Revenue in 2024 reached $15.39 billion, growing at 5.1 percent YoY. The market is forecasted to reach $21.62 billion by 2029 at a 5-year compound annual growth rate (CAGR) of 7.0 percent. Meetings and messaging remain foundat...

07 May 2021  |  Asia Pacific  |  Customer Research

Customer Experience Management Study—Malaysian Banking Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across any and all functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retai...

Voice of the customer (VoC) refers to user feedback (direct, indirect, or inferred) about a business’s products and services. Capturing and analyzing feedback is known as VoC analysis. VoC analysis enables businesses to gain a deeper understanding of customer preferences and expectations. The insights produced by VoC tools help companies to make de...

The United Arab Emirates (UAE) is poised for robust economic expansion, with real GDP growth forecast to average 4.7% between 2025 and 2030, outpacing the 2.6% recorded between 2019 and 2024. Population growth is anticipated to stay positive, reaching 12.3 million in 2030 from 11.1 million in 2024, with the share of adult and middle-aged adult and ...