Search results for: 'transforms growth'

When COVID-19 lockdowns in early 2020 forced businesses to close physical locations, demand for digital options soared as employees shifted to working from home and customers sought alternative means of interaction. Banking, financial services, and insurance (BFSI) organizations made major changes to their processes and technology to address the in...

With an average real GDP growth of 6.4% between FY2026 and FY2030, India is on track to become the world’s third-largest economy by the end of this decade. This growth trajectory will be fueled by robust domestic consumption, a rising working-age population, digital transformation across key sectors, strong capital expenditure, and policy-driven ma...

In 2024, enterprises pressed ahead with their digital transformation journeys amid rising complexity in technology landscapes and the emergence of generative AI (GenAI). While GenAI offers transformative potential across industries, verticals, and functional areas, it demands robust cloud and data foundations, driving increased reliance on global s...

The CX industry is in a disruptive state as IT decision-makers and customer contact leaders struggle with prioritizing and procuring budgets and persuading executives to align CX and corporate goals. There is a fear of failure in these uncertain times, making organizations less agile than in previous years. Trust, ease of use, and reliability are t...

Developed European nations have had a challenging socioeconomic environment in 2022, especially amidst highly volatile geopolitical tensions and record-high inflationary pressures. Economic growth is likely to remain subdued in 2023 across the whole region as high energy costs weigh on household spending and lower profit margins of businesses, give...

When it comes to the aspect of change, mining industry is very conservative. Mining operators are hesitant to adopt new solutions because of the fear of losing their jobs. Decisions related to the adoption of innovative technology are taken very cautiously and it is implemented only when it is necessary. So, at present health and safety of the mine...

BFSI organizations are exploring ways to expand their business and boost the productivity of their employees while establishing closer relationships with their customers while delivering great products/ services. Digital transformation is really enabling BFSI organizations to unlock these outcomes. Extending this further, BFSI contact centers focus...

This study is derived from a survey of IT decision makers around the world across multiple industries. It provides insightful information on what drives investment in IT solutions, the IT-related challenges that organizations face today, and most importantly, plans for IT budgets. Technologies covered include Enterprise Mobility Management, Social ...

China's economy is poised for steady growth, projecting a 4.8% increase in GDP for 2024, following a 5.2% rise in 2023. This growth is supported by robust public investment, a resurgence in private consumption, and increased net exports. However, challenges such as an aging labor force, escalating debt levels, and geopolitical tensions around Taiwa...