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07 Dec 2022  |  Asia Pacific  |  Customer Research
Australia Customer Perspectives on Digital Transformation & Customer Experience, 2022
Australian Organizations Measure the Success of their Digital Transformation Strategy Through Customer-focused Metrics
When COVID-19 lockdowns in early 2020 forced businesses to close physical locations, demand for digital options soared as employees shifted to working from home and customers sought alternative means of interaction. Australian organizations made major changes to their processes and technology to address the initial crisis. Their contact centers wer...
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21 May 2019  |  North America  |  Market Outlook
Global UCC Industry Outlook, 2019
Rich Media Capabilities Shine in the Next-gen Workplace
The global UCC market continues to evolve at a rapid pace. Migration to cloud-based subscription services is accelerating as organizations gain confidence, existing CPE assets near end of life, and current cloud services deployments expand to more sites, users and applications. The gap between “as a service” offerings and other consumption model...
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03 Dec 2020  |  Asia Pacific  |  Market Research
High Competitive Intensity in Singapore’s Data Center Colocation Services Market
Service Providers to Develop Energy-efficient Data Centers to Enhance Their Technology Strategy Roadmap
To increase their presence, hyperscale cloud service providers, such as Alibaba, Microsoft, and Amazon Web Services, along with the local cloud vendors, are expanding their infrastructure, operations, and availability across Singapore. With the extensive penetration of Internet connectivity, as well as a keen focus on cybersecurity and data privacy...
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24 Dec 2020  |  North America  |  Market Research
Disruptive Technologies Powering the Global 5G Network Infrastructure Market, 2020
Growth Opportunities Abound as the 5G Era Unfolds
This report focuses on the growth opportunities that the fifth generation of wireless technology (5G) makes available to communication service providers (CSPs) and their suppliers, specifically regarding the 5G network infrastructure that is required to enable 5G communications. 5G is designed to build upon 4G. The first iterations of 5G NR that ar...
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28 Oct 2026  |  Global  |  Market Research
Emerging Software Providers for Smart Building and FM Markets, Global, 2026
Smart Building and FM Software Market Is Driving Transformational Growth Due to AI-Enabled Platforms and Ecosystem Integration
Software has become the decisive layer in smart building and facility management, and this study profiles the emerging providers reshaping the global market. It examines how digital platforms are used to monitor, control, analyze, and manage building systems and facility operations across commercial, institutional, and multi-site environments, enab...
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25 Jul 2014  |  Global  |  Market Research
The Global Application Performance Monitoring and Application Aware Network Performance Monitoring Market
Mobility and DevOps Are Key Factors Driving Market Growth
The application performance monitoring (APM) market has products that measure the performance of business-critical applications from an end-users perspective. The application aware network performance monitoring (AANPM) market has products that measure performance from a network-based perspective. The total market is witnessing significant technol...
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13 Sep 2022  |  North America  |  Market Research
Top 20 Companies Accelerating Digital Transformation in the Global Waste Recycling and Circular Economy Industry
New Era of Data-driven Operation and Industry Convergence will Optimize Waste Services and Close the Loop on Material Sourcing
This research study identifies key solution providers that support the digital transformation of the waste recycling and circular economy industry. It analyzes the top trends and growth opportunities emerging from this space, noting the regional differences in adoption technologies. The key factors driving and restraining the growth of this market ...
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23 Dec 2019  |  South Asia, Middle East & North Africa  |  Market Research
Indian Unified Communications (UC) Applications and Services Market, Forecast to 2023
Subscription-based Flexible Pricing Plans and Declining Prices are Expected to Become the Norm
Global businesses, both large and small, are in the process of rapid transformation; they want to become tech-savvy as they have realized the importance of having technology-backed processes at the workplace. One area that organizations are looking to enhance in their existing IT infrastructure is business communication. Communication continues to ...
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28 Aug 2019  |  North America  |  Market Research
Global Enterprise Content Management Market, Forecast to 2024
Increasing Content and Greater Regulations Drive the Market Growth
Enterprise content management (ECM) solutions are large-scale, multifunctional, cross-platform content management systems designed to address the structured and unstructured content management needs of a range of organizational types and sizes. ECM solutions enable enterprises to capture, store, organize, manage, and deliver content in a seamless m...
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25 Apr 2019  |  North America  |  Market Research
Global OTT Monitoring and Compliance Market, Forecast to 2024
Growth of Video Streaming Depends on Good Quality of Service (QoS)
Over the top (OTT) monitoring and compliance (M&C) solutions often overlap with complementary software solutions, such as quality of experience (QoE) and quality of service (QoS) measurements for the distribution of video over streaming services. Most OTT monitoring and compliance vendors have proprietary software and use a combination of servers, ...
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