Indian Unified Communications (UC) Applications and Services Market, Forecast to 2023

Indian Unified Communications (UC) Applications and Services Market, Forecast to 2023

Subscription-based Flexible Pricing Plans and Declining Prices are Expected to Become the Norm

RELEASE DATE
23-Dec-2019
REGION
South Asia, Middle East & North Africa
Research Code: PA93-01-00-00-00
SKU: TE03906-SA-MR_23773

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Description

Global businesses, both large and small, are in the process of rapid transformation; they want to become tech-savvy as they have realized the importance of having technology-backed processes at the workplace. One area that organizations are looking to enhance in their existing IT infrastructure is business communication. Communication continues to be a critical link that bridges different functions and departments within an organization and also ensures improved interaction with external stakeholders such as suppliers, dealers, distributors, and resellers. With rising competition among businesses, communication is emerging as a game-changer for companies and enables them to have greater visibility in terms of information.

With advancements in technologies such as cloud, artificial intelligence (AI), machine learning (ML), natural language processing (NLP), and Big Data and analytics, communication processes are becoming simpler and more sophisticated. The simplification of processes involved in communication and collaboration is increasing uptake of unified communication (UC) solutions. With the introduction of cloud-based UC solutions, many small businesses are finding it easier to afford advanced technologies. The high level of adaptability, improved interoperability, and better pricing plans are driving an increasing number of businesses that have been using traditional telephony solutions to advanced UC tools.

In the Indian context, the trend of video-based communication and collaboration is expected to rise. Many organizations are adopting a video-first approach and are implementing video conferencing for day-to-day meetings and to conduct Webinars and employee training. Sectors such as healthcare, education, and government are likely to increase their uptake of UC solutions, especially video conferencing services. With growing competition, businesses are under pressure to acquire, retain, and nourish their customer base. To do this, they must invest in advanced contact center solutions that will not only help to offer better customer service but also provide business intelligence, thereby placing them one step ahead of their competitors.

This study analyzes the UC applications and services market in India in 2018. With the aim of providing a comprehensive understanding of the market (current and future), a well-tested step-by-step research methodology has been followed, which is an ideal mix of primary and secondary research.

The research service provides definitions, market drivers and restraints, revenue forecast, and market split by applications and services. Market share analysis is also discussed, along with Mega Trends that affect the market. In addition, Frost & Sullivan has identified Growth Opportunities that will play a key role in vendor success.

Key Issues Addressed

  • What is the current state of the Indian UC applications and services market?
  • What are the drivers and restraints for growth?
  • What is the current market size and the future forecast?
  • What are the horizontal and the vertical splits and trends associated with these?
  • What will the market look like in 2023?
  • What does the future hold for UC in India?

RESEARCH: INFOGRAPHIC

This infographic presents a brief overview of the research, and highlights the key topics discussed in it.
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Table of Contents

Key Findings

Key Findings (continued)

Key Findings (continued)

Market Engineering Measurements

CEO’s Perspective

Market Overview—Definitions

Market Overview—UC Segmentation

Market Overview—Definitions of UC Applications

Market Overview—Definitions of UC Applications (continued)

Market Overview—Definitions of UC Applications (continued)

Market Overview—Definitions of UC Applications (continued)

Market Overview—Definitions of UC Services

Market Overview—Definitions of UC Services (continued)

Market Overview—Definitions of UC Services (continued)

Market Overview—Definitions of UC Services (continued)

Market Overview—Definitions of UC Services (continued)

Market Overview—Definitions of UC Services (continued)

Market Overview—Definitions of UC Services (continued)

Market Overview—Research Objectives

Market Overview—Key Notes and Assumptions

Market Overview—Key Notes and Assumptions (continued)

Market Overview—UC Application and Service Stack Scope

Key Questions this Study will Answer

Market Trends—Percent Revenue Forecast by Segment

Market Trends—Percent Revenue Forecast by Segment Discussion

Market Drivers

Drivers Explained

Drivers Explained (continued)

Market Restraints

Restraints Explained

Restraints Explained (continued)

Forecast Assumptions

Revenue Forecast

Revenue Forecast Discussion

Segment Overview—UC Applications

Market Engineering Measurements

Revenue Forecast

Revenue Forecast Discussion

Percent Revenue by Vertical

Percent Revenue by Horizontal

Segment Overview—UC Services

Market Engineering Measurements

Revenue Forecast

Revenue Forecast Discussion

Percent Revenue by Vertical

Percent Revenue by Horizontal

UC Applications Segment—Overall Share and Recent Developments

UC Applications Segment—Market Share Analysis by Sub-segment

UC Applications Segment—Competitive Environment

UC Services Segment—Overall Share and Recent Developments

UC Services Segment—Market Share Analysis by Sub-segment

UC Services Segment—Competitive Environment

Growth Opportunity 1—Growing Customer Focus of Businesses

Growth Opportunity 2—Expanding Workforce and Demand for Greater Co-ordination

Growth Opportunity 3—Technology Partnerships and Penetration

Strategic Imperatives for Unified Communication Vendors and Providers

Mega Trends—Industry Verticals that Impact UC Adoption in India

Mega Trends—Industry Verticals that Impact UC Adoption in India (continued)

Mega Trends—UC Market in India: Past Versus Present Versus Future

Mega Trends’ Impact on the Market

UC Applications Segment—Key Success Factors, Past Versus Present Versus Future

UC Applications Segment—Key Success Factors, Past Versus Present Versus Future (continued)

UC Services Segment—Key Success Factors, Past Versus Present Versus Future

UC Services Segment—Key Success Factors, Past Versus Present Versus Future (continued)

UC—Making In-roads into Other Non-traditional Verticals

UC Solutions—Helping Address the Challenges Faced by IT Departments to Support Work from Anywhere for Employees

Business Expectation of a 360 Degree UC Platform

UC—Key Developments

Artificial Intelligence and Unified Communication Set to Converge

Factors Taken into Consideration While Choosing a UC Vendor

The Last Word—3 Big Predictions

The Last Word—Recommendations

Legal Disclaimer

Market Engineering Measurements

Market Engineering Methodology

Additional Sources of Information on the UC Applications and Services Market in India

Learn More—Next Steps

Partial List of Acronyms Used

Partial List of Acronyms Used (continued)

Partial List of Acronyms Used (continued)

List of Exhibits

List of Exhibits (continued)

Related Research
Global businesses, both large and small, are in the process of rapid transformation; they want to become tech-savvy as they have realized the importance of having technology-backed processes at the workplace. One area that organizations are looking to enhance in their existing IT infrastructure is business communication. Communication continues to be a critical link that bridges different functions and departments within an organization and also ensures improved interaction with external stakeholders such as suppliers, dealers, distributors, and resellers. With rising competition among businesses, communication is emerging as a game-changer for companies and enables them to have greater visibility in terms of information. With advancements in technologies such as cloud, artificial intelligence (AI), machine learning (ML), natural language processing (NLP), and Big Data and analytics, communication processes are becoming simpler and more sophisticated. The simplification of processes involved in communication and collaboration is increasing uptake of unified communication (UC) solutions. With the introduction of cloud-based UC solutions, many small businesses are finding it easier to afford advanced technologies. The high level of adaptability, improved interoperability, and better pricing plans are driving an increasing number of businesses that have been using traditional telephony solutions to advanced UC tools. In the Indian context, the trend of video-based communication and collaboration is expected to rise. Many organizations are adopting a video-first approach and are implementing video conferencing for day-to-day meetings and to conduct Webinars and employee training. Sectors such as healthcare, education, and government are likely to increase their uptake of UC solutions, especially video conferencing services. With growing competition, businesses are under pressure to acquire, retain, and nourish their customer base. To do this, they must invest in advanced contact center solutions that will not only help to offer better customer service but also provide business intelligence, thereby placing them one step ahead of their competitors. This study analyzes the UC applications and services market in India in 2018. With the aim of providing a comprehensive understanding of the market (current and future), a well-tested step-by-step research methodology has been followed, which is an ideal mix of primary and secondary research. The research service provides definitions, market drivers and restraints, revenue forecast, and market split by applications and services. Market share analysis is also discussed, along with Mega Trends that affect the market. In addition, Frost & Sullivan has identified Growth Opportunities that will play a key role in vendor success.--BEGIN PROMO--

Key Issues Addressed

  • What is the current state of the Indian UC applications and services market?
  • What are the drivers and restraints for growth?
  • What is the current market size and the future forecast?
  • What are the horizontal and the vertical splits and trends associated with these?
  • What will the market look like in 2023?
  • What does the future hold for UC in India?
More Information
No Index No
Podcast No
Author Nithin Tulaja Rameshrao
Industries Telecom
WIP Number PA93-01-00-00-00
Is Prebook No
GPS Codes 99FC-C1,9705-C1,9656