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Subscription-based Flexible Pricing Plans and Declining Prices are Expected to Become the Norm
23-Dec-2019
South Asia, Middle East & North Africa
Market Research
PA93-01-00-00-00
TE03906-SA-MR_23773
Global businesses, both large and small, are in the process of rapid transformation; they want to become tech-savvy as they have realized the importance of having technology-backed processes at the workplace. One area that organizations are looking to enhance in their existing IT infrastructure is business communication. Communication continues to be a critical link that bridges different functions and departments within an organization and also ensures improved interaction with external stakeholders such as suppliers, dealers, distributors, and resellers. With rising competition among businesses, communication is emerging as a game-changer for companies and enables them to have greater visibility in terms of information.
With advancements in technologies such as cloud, artificial intelligence (AI), machine learning (ML), natural language processing (NLP), and Big Data and analytics, communication processes are becoming simpler and more sophisticated. The simplification of processes involved in communication and collaboration is increasing uptake of unified communication (UC) solutions. With the introduction of cloud-based UC solutions, many small businesses are finding it easier to afford advanced technologies. The high level of adaptability, improved interoperability, and better pricing plans are driving an increasing number of businesses that have been using traditional telephony solutions to advanced UC tools.
In the Indian context, the trend of video-based communication and collaboration is expected to rise. Many organizations are adopting a video-first approach and are implementing video conferencing for day-to-day meetings and to conduct Webinars and employee training. Sectors such as healthcare, education, and government are likely to increase their uptake of UC solutions, especially video conferencing services. With growing competition, businesses are under pressure to acquire, retain, and nourish their customer base. To do this, they must invest in advanced contact center solutions that will not only help to offer better customer service but also provide business intelligence, thereby placing them one step ahead of their competitors.
This study analyzes the UC applications and services market in India in 2018. With the aim of providing a comprehensive understanding of the market (current and future), a well-tested step-by-step research methodology has been followed, which is an ideal mix of primary and secondary research.
The research service provides definitions, market drivers and restraints, revenue forecast, and market split by applications and services. Market share analysis is also discussed, along with Mega Trends that affect the market. In addition, Frost & Sullivan has identified Growth Opportunities that will play a key role in vendor success.
Key Issues Addressed
- What is the current state of the Indian UC applications and services market?
- What are the drivers and restraints for growth?
- What is the current market size and the future forecast?
- What are the horizontal and the vertical splits and trends associated with these?
- What will the market look like in 2023?
- What does the future hold for UC in India?
Key Findings
Key Findings (continued)
Key Findings (continued)
Market Engineering Measurements
CEO’s Perspective
Market Overview—Definitions
Market Overview—UC Segmentation
Market Overview—Definitions of UC Applications
Market Overview—Definitions of UC Applications (continued)
Market Overview—Definitions of UC Applications (continued)
Market Overview—Definitions of UC Applications (continued)
Market Overview—Definitions of UC Services
Market Overview—Definitions of UC Services (continued)
Market Overview—Definitions of UC Services (continued)
Market Overview—Definitions of UC Services (continued)
Market Overview—Definitions of UC Services (continued)
Market Overview—Definitions of UC Services (continued)
Market Overview—Definitions of UC Services (continued)
Market Overview—Research Objectives
Market Overview—Key Notes and Assumptions
Market Overview—Key Notes and Assumptions (continued)
Market Overview—UC Application and Service Stack Scope
Key Questions this Study will Answer
Market Trends—Percent Revenue Forecast by Segment
Market Trends—Percent Revenue Forecast by Segment Discussion
Market Drivers
Drivers Explained
Drivers Explained (continued)
Market Restraints
Restraints Explained
Restraints Explained (continued)
Forecast Assumptions
Revenue Forecast
Revenue Forecast Discussion
Segment Overview—UC Applications
Market Engineering Measurements
Revenue Forecast
Revenue Forecast Discussion
Percent Revenue by Vertical
Percent Revenue by Horizontal
Segment Overview—UC Services
Market Engineering Measurements
Revenue Forecast
Revenue Forecast Discussion
Percent Revenue by Vertical
Percent Revenue by Horizontal
UC Applications Segment—Overall Share and Recent Developments
UC Applications Segment—Market Share Analysis by Sub-segment
UC Applications Segment—Competitive Environment
UC Services Segment—Overall Share and Recent Developments
UC Services Segment—Market Share Analysis by Sub-segment
UC Services Segment—Competitive Environment
Growth Opportunity 1—Growing Customer Focus of Businesses
Growth Opportunity 2—Expanding Workforce and Demand for Greater Co-ordination
Growth Opportunity 3—Technology Partnerships and Penetration
Strategic Imperatives for Unified Communication Vendors and Providers
Mega Trends—Industry Verticals that Impact UC Adoption in India
Mega Trends—Industry Verticals that Impact UC Adoption in India (continued)
Mega Trends—UC Market in India: Past Versus Present Versus Future
Mega Trends’ Impact on the Market
UC Applications Segment—Key Success Factors, Past Versus Present Versus Future
UC Applications Segment—Key Success Factors, Past Versus Present Versus Future (continued)
UC Services Segment—Key Success Factors, Past Versus Present Versus Future
UC Services Segment—Key Success Factors, Past Versus Present Versus Future (continued)
UC—Making In-roads into Other Non-traditional Verticals
UC Solutions—Helping Address the Challenges Faced by IT Departments to Support Work from Anywhere for Employees
Business Expectation of a 360 Degree UC Platform
UC—Key Developments
Artificial Intelligence and Unified Communication Set to Converge
Factors Taken into Consideration While Choosing a UC Vendor
The Last Word—3 Big Predictions
The Last Word—Recommendations
Legal Disclaimer
Market Engineering Measurements
Market Engineering Methodology
Additional Sources of Information on the UC Applications and Services Market in India
Learn More—Next Steps
Partial List of Acronyms Used
Partial List of Acronyms Used (continued)
Partial List of Acronyms Used (continued)
List of Exhibits
List of Exhibits (continued)
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Key Issues Addressed
- What is the current state of the Indian UC applications and services market?
- What are the drivers and restraints for growth?
- What is the current market size and the future forecast?
- What are the horizontal and the vertical splits and trends associated with these?
- What will the market look like in 2023?
- What does the future hold for UC in India?
| Deliverable Type | Market Research |
|---|---|
| No Index | No |
| Podcast | No |
| Author | Nithin Tulaja Rameshrao |
| Industries | Telecom |
| WIP Number | PA93-01-00-00-00 |
| Is Prebook | No |
| GPS Codes | 99FC-C1,9705-C1,9656 |
Indian Unified Communications (UC) Applications and Services Market, Forecast to 2023
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