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10 May 2023  |  North America  |  Customer Research

Retail Contact Center Growth Opportunities in North America—2023

Successful Providers Must Bridge the Physical and Digital Realms

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Preparing for a pandemic that lifts or redescends is top of mind for retailers that must navigate increasing foot traffic in stores and in malls with a large retail footprint. To mitigate economic headwinds, customer retention is key. Malls and retailers need new ways to entice pandemic-weary customers, and retailers must find the optimal mix of di...

17 Nov 2021  |    |  Megatrends

Growth Opportunities in Retail 2.0

Key Retail Transformations Enabling Growth and Innovation to 2030

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Retail is undergoing a major transformation as trends converge to create new opportunities for the industry. Specifically, the rise of gen Y and gen Z, the digitization of retail, and the upcoming post-COVID-19 economy will compel retailers to rethink their strategies and embrace a more omnichannel and frictionless retail model. Consumers’ rapi...

Businesses receive massive amounts of customer feedback every day, obtained through eCommerce platforms, customer support calls, emails, social media platforms, bots, and chats. This presents companies with an opportunity to garner customer data that they can use to enhance market intelligence. Voice of customer (VoC) refers to the practice of ...

The Southeast Asian total industrial water and wastewater treatment (WWT) market is considered to be at the growth stage, with varied development stage across countries in the region. Cumulatively, the total industrial WWT market is forecast to grow below 10% CAGR from 2015 to 2020. By 2020, the market revenue will exceed $4 billion. Indonesia is t...

15 Dec 2023  |  North America  |  Market Research

Heavy-lift Cargo Drones Growth Opportunities

Future Growth Potential Enabled by Drone-based Middle-Mile Delivery

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The heavy-lift cargo drone market is undergoing an inflection point, generating substantial growth from the increased demand for efficient and scalable logistics solutions. This comprehensive research study explores the diverse global landscape of heavy-lift cargo drones, examining 4 key segments by platform: multirotor, fixed-wing, single-rotor, a...

Frost & Sullivan expects North America’s school bus market to experience steady, multiyear, replacement-driven growth, supported by an aging national fleet, rising safety requirements, and expanding state-level investment in clean student transportation. While established manufacturers continue to dominate in production scale, dealer reach, and mul...

This Frost & Sullivan analysis examines the biochemicals market and biorefineries across the world. The primary segmentation is by the different types of biochemicals produced in biorefineries using a wide range of processes and technologies.The study explores the trends and dynamics in the biochemicals ecosystem, including feedstocks, processing t...

This report presents a comprehensive analysis of the global lubricant additives market, assessing demand dynamics, evolving technical requirements, competitive positioning, and regulatory developments across key regions, including Europe, North America, Asia-Pacific, and the Middle East. The study covers major additive categories such as dispersant...