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23 Nov 2020  |  Asia Pacific  |  Market Research
Artificial Intelligence, Analytics, and Cloud Fueling Taiwanese Contact Center Applications Market, Forecast to 2026
Integration of Digital Channels and Personalised Customer Experience to Drive System Upgrades
The Taiwanese contact center applications market generated revenue growth of 6.6%, with market revenue of $10.2 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) o...
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23 Nov 2020  |  Asia Pacific  |  Market Research
Cloud Migration and System Upgrades Fueling Japanese Contact Center Applications Market, Forecast to 2026
Speech Recognition, Natural Language Processing, and Artificial Intelligence to Enhance Customer Satisfaction and Optimise Costs
The Japanese contact center applications market generated revenue growth of 5.4%, with market revenue of $178.2 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) o...
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23 Nov 2020  |  Asia Pacific  |  Market Research
Analytics and Cloud Migration Driving South Korean Contact Center Applications Market, Forecast to 2026
Growth Opportunities Enhanced by Artificial Intelligence and Omnichannel Communication Services
South Korean contact center applications market generated revenue growth of 6.2%, with market revenue of $58.0 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) of...
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23 Nov 2020  |  Asia Pacific  |  Market Research
Automation and Workforce Management Driving the Philippine Contact Center Applications Market, Forecast to 2026
Personalisation and Proactive Customer Experience Represent Key Growth Opportunities
The Philippines contact center applications market generated revenue growth of 4.2%, with market revenue of $21.7 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR)...
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11 Jun 2018  |  Asia Pacific  |  Market Outlook
ASEAN Automotive Outlook, 2018
Vehicle Sales to Cross 3.5 Million Units in 2018 as Japanese Carmakers Continue to Lead the Market in Indonesia and Thailand
Sustained economic growth and infrastructure development should drive ASEAN automotive market growth forecast to 2024. Thailand is expected to register the highest growth while Indonesia will continue to be the largest market. This study presents a detailed overview and analysis of the trends in the automotive markets in ASEAN with particular focu...
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05 Jul 2017  |  Europe  |  Market Research
Strategic Overview of the Commercial Vehicle Aftermarket in Europe, Forecast to 2023
OES Channel Expansion and Advancing In-vehicle Telematics to Drive CV Aftermarket
Commercial vehicles (CV) parc in the European market was estimated at 38.9 million in 2016 and is projected to grow at a compound annual growth rate (CAGR) of 1.9% to reach 44.2 million by 2023. Eastern European countries, Germany, and the United Kingdom are expected to witness the highest growth in CV parc during the forecast period, which means g...
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26 Nov 2021  |  Global  |  Market Research
Global Commercial Air Travel Growth Opportunities
Strategic Partnering Among Airlines and Digitalization at Airports will Prove Critical in Maintaining Costs During Recovery from COVID-19’s Impact
Airlines and airports faced a sudden decline in passenger traffic, of high magnitudes. This disrupted the operational cash flow leading to severe liquidity crunch. Airlines & airports had to furlough employees, reduce operations correspondingly, and rely on state aid to ensure financial sustainability during peak periods of the pandemic (2020). Int...
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29 Jul 2021  |  Latin America  |  Market Research
Growth Opportunities in the Global Professional Headset Market, Forecast to 2027
An Indispensable Tool for Remote Workers During the Pandemic, Professional Headsets will be a Key Enabler of the Hybrid-work Future
The global professional headset market earned revenues of $1.98 billion in 2020, a record growth of 42.3 percent when compared to 2019. In 2020, the coronavirus disease 2019 (COVID-19) pandemic and associated work from home (WFH) realities triggered unprecedented demand for cloud software communications and collaboration services and professional ...
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28 Jun 2019  |  Europe  |  Market Research
Growth Opportunities in the UK Facility Management Market, Forecast to 2025
Market Transformation Driven by Convergence of FM with Workplace Change Management to Offer Business Productivity
The facility management (FM) market in the United Kingdom is going through a transformation driven by technology innovation, new business models, emerging value propositions, and creative new service offerings. The UK FM market is one of the most developed and mature in the world with a highly competitive international supply base. FM services are ...
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15 Nov 2019  |  Asia Pacific  |  Market Research
Analysis of the ASEAN Secure Content Management Market, Forecast to 2023
Increasing Adoption of Cloud-based SCM Services Hinders Uptake of On-premise SCM Services
The significant increase in the number of phishing and targeted phishing e-mails and malicious content among ASEAN organizations was a key driver for the adoption of legacy SCM solutions, particularly Web security. Critical infrastructure and sectors have seen a sharp rise in the number of such attacks. Despite SMBs making a shift to cloud-based e-...
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