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Customer experience (CX) management is a subset of the broader business process outsourcing (BPO) industry. It is defined as a business arrangement in which a company contracts an outside supplier to perform a service rather than accomplish it in-house. CX management is an evolving industry, containing large global players and smaller regionally fo...

Frost & Sullivan conducts an annual survey of IT and business decision-makers regarding their views of technologies, such as immersive services, the metaverse, the internet of things, artificial intelligence, and the cloud. This report leverages the information collected in Frost & Sullivan’s 2024 IT Decision-Makers Survey to analyze the percepti...

Frost & Sullivan hosted a number of top-end-user companies across various industries, including retail, finance, healthcare, and automotive, as well as solution providers and consulting thought leaders. The audience was consistently engaged in highly energized discussions, sharing challenges and best practices to enhance their contact centers and a...

This issue of the Nanotechnology Opportunity Engine profiles significant advancements in nanotechnology for various enhanced industrial applications. The featured innovations include Sunlight-activated Durable Anti-fog Coatings, Dual-functionality Coatings for Use in Solar Panels, Bioinspired Nanotechnology for Sustainable and Productive Agricultur...

The North American consumer communication services tracker for Q4 2024 provides detailed information about several consumer communication service companies in the United States and Canada. The aggregated data—delivered by country, technology, and company—includes subscriber, revenue, net add (loss), projection, and industry share for the residentia...

The energy transition is no longer driven solely by cleaner generation technologies; it is increasingly defined by the intelligence, resilience, and strategic control embedded within energy systems. As governments, utilities, infrastructure operators, and industrial stakeholders respond to rising electricity demand, supply chain volatility, and dec...

This Frost & Sullivan study identifies the sustainability efforts made by low-cost carriers (LCCs) and full-service carriers (FSCs). LCCs take cost as a major factor in sustainability; as they work with low margins, they cannot increase cost to achieve sustainability. As a result, they look for other means to acheive sustainable operations; for exa...

Frost & Sullivan’s mobility team tracks the two-wheeler (2W) industry by conducting extensive research and analysis on the micro and macro trends shaping it. This report lists the top growth opportunity areas for 2W and three-wheeler (3W) industry players, including key use cases for each one. The industry shift toward electric 2Ws and 3Ws (e2W...

The Context of Europe’s Economy The European economy is a stark drama that continues to unfold in real-time, as Germany and Greece in particular try to come to terms with how to best move forward on the European project. In fact, negotiations between Greece and the European Union may turn out to be a turning-point for the Continent. Consider tha...