Search results for: 'test of use'

Through incentives and subsidies, governments are encouraging users to transition from cars to eBikes. The increasing urbanization is pushing cities and last-mile delivery companies to promote micromobility, including eBikes and eCargo bikes. The growing number of companies, increasing eBike adoption, and attractive incentives are making the eBike ...

10 May 2023  |  North America  |  Customer Research

Retail Contact Center Growth Opportunities in North America—2023

Successful Providers Must Bridge the Physical and Digital Realms

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Preparing for a pandemic that lifts or redescends is top of mind for retailers that must navigate increasing foot traffic in stores and in malls with a large retail footprint. To mitigate economic headwinds, customer retention is key. Malls and retailers need new ways to entice pandemic-weary customers, and retailers must find the optimal mix of di...

Frost & Sullivan defines workforce optimization (WFO) as a strategy to integrate disparate contact center workforce applications, monitor and analyze customer and agent interactions, and automate processes to optimize resources. WFO is an important segment of the contact center industry because it drives performance, agent engagement, and an improv...

Secure access service edge (SASE) developers are employing AI to make their cloud zero trust architecture platforms better. This isn't news: Most of the bigger SASE vendors have experimented with integrating AI components into their platforms for five years or more. What is new is that their customers are now reaping the tangible benefits of those ...

28 Jun 2024  |  Global  |  Market Research

Remote Patient Monitoring Sector Driving Transformational Growth through Strategic Partnerships: Forecast Global, 2024 2028

Industry Convergence and Digitalization Intensify the Competitive Environment

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Remote patient monitoring (RPM) encompasses devices and IT infrastructure designed to enable clinicians to collect and monitor patients' biometric data and behaviors remotely. This infrastructure includes software, gateways, platforms, data transmission and management systems, and networks. While consumer-grade wearables, including smartphones, sma...

This Frost Radar has ranked the key companies in the Asia-Pacific cloud contact center services industry using their Growth and Innovation scores as highlighted in the Frost Radar methodology. Frost & Sullivan analyzes numerous companies in an industry. Those selected for further analysis based on their leadership or other distinctions are benchm...

This Frost Radar analyzes online video platform (OVP) providers that offer services targeted at media and entertainment (M&E) use cases and customers. An OVP is a software-as-a-service (SaaS) that enables video content owners or holders to ingest, transcode, store, manage, protect, publish, syndicate, track, distribute, and monetize pieces of onli...

Diabetes has exhibited dramatic increases during the past decade, registering a global prevalence of 9% among adults aged 18 years and older, and is projected to be the 7th-leading cause of death by 2030. The most popular treatment for type 1 diabetes mellitus (T1DM) is multiple daily insulin (MDI) injections. However, researchers globally are work...

Ion exchange resin is a cross linked and a porous polymer made out of polystyrene or polyacrylic compounds containing functional groups with mobile ions which can be exchanged with the ions of the same charge when dissolved in a liquid media. Anion exchange resins in particular have negatively charged mobile ions for such exchange processes. The W...