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In India, thermal cameras are seeing moderate demand in the test and measurement (T&M) industry. Traditionally, these cameras have been used in defense, healthcare, and firefighting (surveillance purposes); today, the focus has moved to industrial segments, and thermal cameras are used for detection, monitoring, inspection, and testing purposes. Te...

Increasing use of blockchain technology will go together with growing advances in the construction and mining industry, especially through digitisation and automation. Key trends such as digital transformation, the rise in automation, modern equipment systems, and proliferation of financial technology (fintech) are influencing equipment models and ...

Although the Internet of Things (IoT) has been a buzzword for a long time, its penetration in the analytical instrumentation market has been limited when compared to other industrial markets. With key end users in the pharmaceuticals, food and beverage, and government sectors, the market proceeds with great caution (in terms of technology) as it de...

This growth insight is part of an ongoing quarterly tracker that monitors the trends and the developments in the Singapore automotive market. The study employs multi-level secondary and primary sources for data collation, including country-level official associations/federations, government authorities, country subject experts, and third-party sour...

The global facility management (FM) market suffered a significant shock due to the COVID-19 pandemic. However, the market is bouncing back, with future growth focused on technology and sustainability. The industry is undergoing a major transformation, driven by technology innovation, new business models, emerging value propositions, competitive dis...

Traditional manufacturing centers on the process of generating new resources for production whereas a circular economy model aims to minimize the use of virgin materials in the manufacturing process, making the value chain sustainable. The focus is on reclaiming, reusing, and remanufacturing components and materials from end-of-life (EOL) products....

Countries across the world are shifting towards a low-carbon economy. In Europe, the transition to zero-emission vehicles is an important element of the low-emission mobility strategy. City administrative bodies and local authorities play pivotal roles in this transition by providing incentives for low-emission vehicles and deploying charging infra...

03 Mar 2022  |  Europe  |  Frost Radar

Frost Radar™: European Contact Center as a Service (CCaaS) Market, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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The European contact center as a service (CCaaS) market is enjoying significant attention, although it remains in a growth stage. The market comprises more than 150 vendors of varying sizes that offer solutions to companies and organizations across a broad range of verticals, with financial services, healthcare, public sector, utilities, retail, ed...

There is no denying that the cybersecurity industry has a rapid and ever-changing pace of its own. On top of it, the outbreak of COVID-19 accelerated some very significant changes: numerous employees are now working remotely, companies are undertaking digital transformation initiatives, and many applications are being moved to the cloud. In this co...