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20 Mar 2020  |  North America  |  Frost Radar
Frost Radar in the North American Contact Center Workforce Optimization Market
A Measurement System to Spark Companies 2 Action (C2A)--Innovation that Fuels New Deal Flow and Growth Pipelines
Workforce optimization (WFO) drives performance, agent engagement, and an improved customer experience (CX) in the contact center industry. Frost & Sullivan defines WFO as a strategy to integrate disparate contact center workforce applications, monitor and analyze customer and agent interactions, and automate processes to optimize contact center r...
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21 Apr 2021  |  Global  |  Market Research
A Dynamic Threat Landscape Propels the Global Maritime Port Security Market
Increasing Global Trade Coupled with Port Modernization through Digital Technologies Driving Investments in Security Technology
The shipping industry is responsible for about 90% of global trade by volume. Governments prioritize the safe and secure transportation of goods, including from land to sea at port sites, to ensure economic stability and growth. Ports are regarded as national infrastructure and are both a potential terrorist target and an entry point for terro...
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25 Jan 2021  |  Global  |  Megatrends
Future of User Interfaces Shaping New Consumer Experiences
Augmented Reality, Virtual Reality, and Biometrics Represent Key Growth Opportunities
User Interface technologies have moved beyond the concept of simply representing machines to their users to enabling sophisticated and personalized interaction. The COVID-19 pandemic has accelerated their use in healthcare, manufacturing, education, retail, and banking to simplify interactivity and improve engagement. This report aims to help compa...
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01 Mar 2024  |  North America  |  Market Research
Global Orphan Drug Growth Opportunities
Reduced Exclusivity and Increased Competition will Drive Demand for More Efficient R&D and Digital Solutions
In this study, Frost & Sullivan s Transformational Health team provides critical insights into the global orphan drug (OD) industry and highlights growth opportunities, revenue, regulatory changes, and technology trends influencing growth. Approximately 5% of rare diseases (RDs) have received US FDA approval for a drug, while up to 15% of RDs have ...
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17 Mar 2021  |  Global  |  Customer Research
Cloud Drives Digital Transformation in Financial Services
Highlights from the 2020 Frost & Sullivan Global Cloud User Survey
For financial institutions, the first months of 2020 were a test of operational agility. In response to COVID-19's chaos, including branch shutdowns, concerns about employee health and safety, and shifting government mandates, the financial firms best able to pivot were those that were already well into their cloud journeys. Such firms leveraged a ...
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27 Mar 2026  |  Asia Pacific  |  Market Research
Growth Opportunities in the Chinese Passenger Vehicle NOA Market, 2025–2032
As NOA Scales beyond Differentiation, the Battleground Shifts from Highway Deployment to Urban Conquest
China’s passenger vehicle navigation on autopilot (NOA) market is entering a phase of accelerated commercialization, scaling from 2.4 million units in 2025 to 15.0 million by 2032, reflecting a strong 29.8% CAGR. This surge marks a decisive transition from early-adopter experimentation to mass-market deployment, fueled by factory-fitted hardware st...
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01 Dec 2017  |  Africa  |  Market Research
Infrastructure Tracker—Egypt
Analysis of Egypt’s Key Infrastructure Projects
The Egyptian economy has witnessed a significant GDP growth increasing from 2.1% in 2012/13 to 4.2% in 2014/15 due to improving political conditions and introduction of heavy energy subsidies for the development of energy intensive industries. According to the Ministry of Finance, the 2016-2017 budget estimates a total expenditure of $98.4 billion ...
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10 Dec 2020  |    |  Megatrends
Nine Mega Trends Radically Accelerated by COVID-19
Convergence of Mega Trends will Generate New Growth Opportunities
Frost & Sullivans Mega Trend Universe encompasses transformative, global forces that define the future world with their far-reaching impact on businesses, economics, cultures, and personal lives. Disruption of the global economy, industry, companies, and investments are making it difficult for companies to prepare for the future. The emergence of a...
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28 Nov 2025  |  Global  |  Customer Research
Growth Opportunities for Advanced Information & Communications Solutions in the Retail Vertical
Digital Communications and Collaboration Tools Will Accelerate Digital Transformation Across the Retail Value Chain
Retail is a key industry for county and regional economies, and it’s reflected in its share of global workers. - There are over 420 million estimated retail workers worldwide, with the Asia Pacific region leading in total jobs. - OECD economies have an aggregated 94 million workers in the wholesale and retail trade sector. - In the US, retail tra...
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08 Sep 2020  |  Asia Pacific  |  Market Research
5G Strategic Direction Voice of Customer, Asia-Pacific, 2020
Strong Demand-Side Assessment will be Crucial in Ensuring Successful Adoption, Implementation, and Scalability of 5G
To spur market demand for 5G, the supply side needs to increase awareness and understanding of its impact in the industry ecosystem. The need for 5G is closely linked to the understanding of its impact. The inability to identify need is affecting the timeline and the drive to push for 5G, and incorporation of 5G into new concept development. The i...
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