Search results for: 'organization future point reporting workforce'

29 Aug 2025  |  Global  |  Market Research

The CPaaS Revolution: APIs, AI, and the New Era of Communication

AI-Powered Innovation Creates Differentiation and Boosts Value Propositions

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Frost & Sullivan’s 2025 IT decision-maker (ITDM) survey was conducted to gain insights into the following end-user organizations’ priorities: - Current communications and collaboration technology adoption rates and future adoption plans. - Demand for communications platform as a service (CPaaS) and programmable communications functionality throug...

The U.S. MRI Equipment Market Report covers magnetic resonance imaging products used for medical and diagnostic imaging in the United States. This report features two alternative segmentations for the U.S. MRI market. The first segmentation divides the market into three segments: high-field, mid-field, and low-field MRI systems. The second segmenta...

Enterprise imaging is no longer a technology upgrade. It is becoming the operating model for imaging across the provider organization, and the next investment cycle will decide which vendors lead it. This study gives vendors, ecosystem partners, and provider leaders a 360-degree view of that shift, and it is built on primary interviews with the peo...

31 Aug 2020  |  Asia Pacific  |  Frost Radar

Frost Radar™: Asia-Pacific Customer Experience Outsourcing Services Market, 2020

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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Customer experience (CX) continues to be recognized as a distinct business function and takes center stage in many business strategies. Contact centers play an important role in helping companies acquire and retain customers. Contact centers can be perceived as the face of an organization: a hub of customer service and engagement, and the focal poi...

Frost & Sullivan considers a major event to be a sporting event, concert or other form of entertainment, political gathering, or business conference or convention that attracts thousands of people to a single location designed for that purpose: a stadium or arena, convention center, or similar venue. Event organizers and venue managers are tasked w...

The global cloud-native application protection platform (CNAPP) market recorded revenue of $1,720.6 million in 2021, representing year-over-year growth of 48.8%. Frost & Sullivan projects that momentum to continue at a compound annual growth rate of 25.7% from 2021 to 2026, with revenue reaching $5,406.8 million in 2026 because of the increasing de...

This Frost & Sullivan analysis examines the structural, technological, and competitive dynamics shaping the global zero-trust browser security (ZTBS) market. ZTBS solutions represent a rapidly emerging cybersecurity category designed to secure the browser attack surface through identity-centric, artificial intelligence (AI)-aware, and zero-trust–na...

In the oil and gas industry, increasing CAPEX enables more companies to execute mega projects, which require new supplier engagement models, and early engagement of strategic suppliers can produce significant savings. Bottom line: automation is a strategic supplier, and the MAC concept ultimately improves project management for end users. Declining...

This market analysis research provides market sizing and forecasts for premises-based contact center systems in the Europe, the Middle East, and Africa (EMEA) region. The product segments covered are: inbound contact routing, IVR and voice portal, outbound dialer, quality monitoring, workforce management, and contact center analytics. The study pro...