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13 Aug 2024  |  Global  |  Customer Research
Growth Opportunities for Advanced Information & Communications Solutions in the Education Vertical
Digital Communications and Collaboration Tools Will Underpin New Ways of Learning
The education sector has seen significant technology-driven transformation. Innovations like communication and collaboration solutions have enriched traditional classrooms by providing access to diverse content and engaging learning environments. Multimedia tools and learning management systems aid comprehension and retention, while virtual and aug...
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30 Oct 2024  |  Global  |  Frost Radar
Frost Radar™: Outsourced Digital Workplace Services, 2024
A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines
The Frost Radar for the outsourced digital workplace services (ODWS) industry analyzes providers offering solutions that enhance digital workplace environments through consulting, implementation, and support services. These solutions aim to improve employee engagement, productivity, and digital dexterity by integrating advanced tools and technolog...
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02 Jun 2025  |  Global  |  Market Research
Transformations in Global Commodity Prices, 2025–2030
Expected Short-term Commodity Price Declines Could Reverse if Trump 2.0 Policies Lead to Potential Oversupply
The next 5 years will be a defining period for global commodity markets, shaped by geopolitical upheavals, trade restrictions, and technological advancements. Supply chain disruptions—from sanctions on Russian oil and gas to Red Sea shipping bottlenecks—are driving volatility across key commodities, while protectionist policies, including US tariff...
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14 Nov 2025  |  Global  |  Market Research
Non-Human Identity Solutions, Global, 2024–2030
Non-Human Identity is Experiencing Transformational Growth Due to Rapid Digitalization and AI-Driven Transformation
The NHI market is experiencing rapid acceleration as enterprises confront the exponential rise of machine identities across multi-cloud, DevOps, and AI-driven environments. With ratios of machine-to-human identities exceeding 17:1 in large organizations, this surge has been fueled by widespread cloud adoption, automation pipelines, and the prolifer...
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22 Jul 2020  |  Global  |  Market Research
Digital Trends in Healthcare—Global, 2019 to 2023
Gain a 360 Degree Perspective on Critical Success Factors
With 99% of healthcare organizations in some stage of digital transformation, it's clear that stakeholders understand the value of IT solutions. Digital health solutions offer great promise for new care delivery models, expanded access, better patient outcomes, and improved operational efficiency. For the first time, improving CX is rated as the ...
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23 Nov 2020  |  Asia Pacific  |  Market Research
Digital Transformation and Cloud Migration Fueling New Zealand Contact Center Applications Market, Forecast to 2026
Growth Opportunities Driven by Demand for Proactive Customer Experience and Enhanced Application Functionality
New Zealand's contact center applications market generated revenue growth of 4.5%, with market revenue of $14.8 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) o...
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23 Nov 2020  |  Asia Pacific  |  Market Research
Automation and Analytics Powering Chinese Contact Center Applications Market, Forecast to 2026
Growth Potential Enhanced by Increasing Investments in RPA, Speech Analytics, and Voice Biometrics
The Chinese contact center applications market generated revenue growth of 2.3%, with market revenue of $112.0 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) of...
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23 Nov 2020  |  Asia Pacific  |  Market Research
Demand for Improved Customer Experience Driving Vietnamese Contact Center Applications Market, Forecast to 2026
Growth Potential Enhanced by Increased Adoption of Omnichannel Applications
Vietnamese contact center applications market generated revenue growth of 6.3%, with market revenue of $4.6 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) of 8....
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23 Nov 2020  |  Asia Pacific  |  Market Research
Cloud Migration and System Upgrades Powering Singaporean Contact Center Applications Market, Forecast to 2026
Adoption of Digital Channels, Analytics, and Speech Technologies to Create Growth Opportunities
Singaporean contact center applications market generated revenue growth of 7.8%, with market revenue of $23.5 million in 2019 driven by new customer wins, technology up-gradation, and cloud migration. The market is projected to grow at a Compound Annual Growth Rate (CAGR) of 2.6% during the forecast period 2019-2026. Brands are considering excep...
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23 Nov 2020  |  Asia Pacific  |  Market Research
Demand for Superior Customer Experience Accelerating Indonesian Contact Center Applications Market, Forecast to 2026
Growing Focus on Efficiency and Cost Optimisation Attracts Investments
The Indonesian contact center applications market generated revenue growth of 3.3%, with market revenue of $15.4 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) ...
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