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Most of the major factors driving adoption of the Cloud Computing concept by companies in Mexico are the same ones that boost more mature markets such as the USA and Western Europe. Fortunately for the Latin American and Caribbean region, countries such as Brazil, Colombia and Chile were not so effected by the economic crisis as some other economie...

Technological and digital trends are transforming the oil and gas industry. Main players commonly choose operational technologies (OTs) to carry out the automation of their oil and gas processes; however, newer technologies, such as AI, IoT, and robotics are starting to gain more relevance in the industry. Oil and gas companies adopted automati...

Talent reskilling has emerged as a pivotal response to the evolving demands of industries and the workforce, especially given the sizable impact of geopolitical shocks, disruptive technologies, and automation in the manufacturing and services sectors. This report explores the technological, economic, and societal shifts set to shape the reskillin...

Welding is a versatile and essential fabrication process that uses heat to join metals together, either similar or dissimilar metals. Unlike brazing and soldering that use a lower temperature to metal fusion, welding technologies operate at very high temperatures. Welding is the most-used fabrication technique across all industry verticals. With f...

The oil and gas (O&G) sector is experiencing a significant technological and digital transformation. Companies are shifting their focus from traditional operational technologies (OTs) used for automating O&G processes to newer, more advanced technologies, including AI, IoT, and robotics.O&G companies have significantly increased their adoption of a...

India’s digital transformation is accelerating, but not through uniform, large-scale cloud migration; instead, enterprises are taking a more deliberate, use case-driven approach, balancing hybrid environments and incrementally modernizing applications to enable AI while maintaining continuity of core systems.This reflects a market still focused on ...

Japan contact center market continues to shift from systems to cloud solutions. Along with the on-premise contact center systems, a number of organizations are looking to upgrade their contact center infrastructure to the cloud to explore new features, better flexibility and scalability, and easy integration of multiple digital channels. Contact ce...

The Asia-Pacific (APAC) contact center applications market registered growth of 5.8% to reach $719.5 million in 2019. Technology up-gradation, cloud migration, and adoption of new technologies such as analytics, automation, and self-service applications are driving market growth. Frost & Sullivan expects the APAC contact center applications market ...

04 Oct 2019  |  Latin America  |  Market Research

Contact Center Solutions Market in Latin America and the Caribbean, Forecast to 2024

Hosted/Cloud Solutions Leading Market Growth Through Innovation and Flexibility

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Key Issues Addressed

This study examines the contact center (CC) solutions market in Latin America and the Caribbean. In the past, Frost & Sullivan has done separate studies for the contact center on-premise solutions and hosted/cloud solutions markets. However, this year both studies are combined. This study is based on extensive primary and secondary research. Some ...