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Driven by accelerating content volumes, generative and agentic AI, governance requirements, and increasingly complex content supply chains, digital asset management platforms are expanding beyond storage and search to support content intelligence, workflow automation, rights management, omnichannel activation, and AI-enabled execution. Enterprises ...

The outlook for the Central America and Caribbean economies is expected to stay bleak in 2020, registering technical recession in Q2–Q3 of 2020 and a full year recession for 2021. Local and global containment measures, along with the economies’ large dependence on tourism and remittances particularly coming from the United States, have led to a mas...

This Frost & Sullivan outlook analyzes the global fluid power equipment market in detail from 2015 to 2018, and provides the outlook for 2019. It examines the various product segments, end-user industries, and market shares, and offers a competitive analysis of the global market participants. Regional analyses are provided for North America, Europe...

03 Dec 2021  |  North America  |  Frost Radar

Frost Radar™: North American UCaaS Market

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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The global COVID-19 pandemic has accelerated decades-long trends including the move to remote and hybrid work, the rise of virtual organizations and the adoption of digital business models whereby all or most customer interactions take place over digital channels. The recent crisis has also elevated businesses’ awareness of the need for more robust...

21 Dec 2021  |  Europe  |  Frost Radar

Frost Radar™: European Customer Experience (CX) Outsourcing Services, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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Customer experience (CX) is becoming the primary factor impacting customer loyalty and one of the most relevant business differentiators. In Europe, demand for outsourced CX services is growing steadily as end-users demand more responsive, personalized, and engaging experiences. Businesses must design and implement a superior end-to-end customer jo...

04 Sep 2020  |  Asia Pacific  |  Frost Radar

Frost Radar™: Australia Customer Experience Outsourcing Services Market, 2020

A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines

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Delivering effective and efficient customer experiences has become the foundation of customer-centric organizations growth strategies. In Australia and around the world, customers are demanding engaging experiences, personalization, and on-demand, predictive, and proactive services. A successful customer experience strategy requires a customer enga...

Enterprise-wide digital transformation initiatives result in more dynamic network environments, making it crucial for businesses to identify security vulnerabilities in real time. However, existing security technologies provide only a snapshot of security risks in the network and are not effective in mitigating fast-evolving threats. Manual sec...

Managed security service providers (MSSPs) offer technology, expertise, and management for private and public sector customers, though the customer retains control and oversight. Standard services include distributed denial of service protection or mitigation, managed firewall, vulnerability management, and breach and attack simulation. Once provid...

The European managed SD-WAN services market is in the growth phase. Europe ranks second in customer adoption, just behind North America. In the past year, SD-WAN deployments have increased significantly in Europe as businesses look to simplify their network architecture and gain flexibility in a distributed workforce and application environment....