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This Frost Radar™ examines the Australian customer experience (CX) management services landscape, which is a subset of the broader business process outsourcing/management industry. In a CX management arrangement, a company contracts an outside supplier to run customer service work instead of doing it in-house. The work ranges from handling simple c...

Brands use outsourcing as a competitive strategy to get a multitude of benefits, including cost savings, best-in-class technology, business flexibility, access to skilled talent, and a blend of locations and delivery models. Customer experience (CX) outsourcing vendors partner with clients to understand their business challenges and offer solutions...

Operational, clinical, and financial challenges that result in inefficient resource utilization and suboptimal healthcare outcomes waste money and time and ultimately affect payers and providers’ ability to focus on preventive care and population health improvement. Frost & Sullivan defines population health management (PHM) as solutions and serv...

The energy industry is among the world’s most dynamic and in need of change. Power distribution companies and power retailers are a fundamental piece of the energy transition as they enable further demand in electrification, decentralized renewable energy integration, and greenhouse gas reductions while helping customers become more energy efficien...

This Frost Radar analysis examines the companies and technologies advancing early weather warning for solar and wind assets. As renewable capacity expands, extreme weather, rapid changes in wind and irradiance, and limited response time increasingly affect generation, equipment integrity, and operating costs. The analysis assesses companies using F...

The customer experience (CX) outsourcing services landscape will sustain a strong growth trajectory during the next five years. Two drivers will fuel this momentum: the increasing acceptance of CX as a formidable competitive differentiation strategy and undeniable incentives for companies to outsource their CX operations. For the third year in a...

31 Mar 2021  |  Global  |  Market Outlook

Global Economic Recovery in Post-Pandemic 2021

5.3% Global Growth Expected for 2021, with China and India to See Growth of 8% or More

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2020 was, without a doubt, an extremely turbulent year for the global economy, with lockdowns, sharp trade contraction, accelerated job losses, and supply-chain disruptions. Recovery started picking up towards the second half of the year with the easing of COVID-19 restrictions. The global economy nonetheless experienced a very deep 2020 recession....

11 Apr 2019  |  North America  |  Market Outlook

2019 Global Commercial UAS Market Outlook

A Growing Market that has Huge Potential if Regulators and Industry Can Team Up to Create Global Technical and Operational Standards that Ensure a Safe Low-altitude Air Traffic Environment

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The market for commercial unmanned aerial systems (UAS), or commercial drones, continues to evolve. While several factors, including the relatively slow progress global regulatory agencies have achieved integrating small drones into national airspaces, are hindering the market’s growth. Advances in technology and software are enabling drones to be...

The air travel industry is experiencing a post-pandemic rebound. As passenger numbers rise and airports undergo expansion or new construction, the demand for advanced and efficient security solutions is growing rapidly. To ensure safety and smooth operations, airports must quickly and accurately screen passengers and their luggage without compromis...